Route Monitor / Route Supervisor in Capitol Heights, Maryland at U S Refuse Removal Inc

POSITION OVERVIEW
US Refuse is seeking a dependable, safety-focused Route Monitor / Route Supervisor to oversee daily residential waste collection operations. This is a hands-on leadership role responsible for supporting drivers and helpers, monitoring route performance, maintaining service quality, and ensuring routes are completed safely, efficiently, and on schedule.
This position combines field supervision, operational oversight, and route support. The ideal candidate is a strong leader who is willing to step in and operate collection routes when needed, solve problems in real time, and help build a culture of accountability, safety, and teamwork.
Key Responsibilities
OPERATIONS & ROUTE OVERSIGHT
Monitor daily collection routes and track route progress throughout the day
Ensure routes are completed safely, efficiently, and on schedule
Supervise and support drivers and helpers in the field
Assist in managing a fleet of approximately five collection vehicles
Identify opportunities to improve route efficiency, productivity, and service quality
TEAM LEADERSHIP
Provide leadership, coaching, and support to drivers and helpers
Hold employees accountable for attendance, safety, performance, and customer service standards
Assist with employee training and onboarding
Promote a positive, professional, and safety-focused work environment
PROBLEM RESOLUTION
Address route delays, missed stops, customer concerns, equipment issues, and staffing shortages
Communicate effectively with drivers, helpers, office staff, management, and customers
Respond to operational challenges and help implement timely solutions
Report accidents, incidents, safety concerns, and equipment issues to management
ADMINISTRATIVE RESPONSIBILITIES
Collect, review, and submit daily route paperwork
Maintain route logs, attendance records, incident reports, and operational documentation
Ensure compliance with company policies, procedures, and safety standards
ROUTE COVERAGE
Operate collection routes as needed due to call-outs, staffing shortages, vacations, emergencies, or other business needs
Maintain all required licensing and qualifications necessary to safely operate company vehicles
REQUIRED QUALIFICATIONS
Valid CDL Class B or Class A license
Ability and willingness to operate collection routes when required
Previous experience in waste collection, transportation, logistics, fleet operations, or route supervision preferred
Strong leadership, communication, and problem-solving skills
Dependable, organized, and self-motivated
Ability to work effectively in a fast-paced environment
Basic computer skills, including data entry, reporting, and route documentation
Commitment to safety, accountability, and customer service
WORKING CONDITIONS
Candidates should be prepared for:
Early morning start times
Outdoor work in various weather conditions
Occasional extended workdays when operational needs require
Responding to staffing shortages and service disruptions
Managing customer complaints and operational challenges
Enforcing safety standards and company policies
Working both in the field and in an operational leadership capacity
IDEAL CANDIDATE
The ideal candidate leads by example, takes ownership of results, and is willing to do whatever is necessary to support the team and complete the job safely. They communicate effectively, remain calm under pressure, make sound decisions, and earn the respect of employees through consistency, professionalism, and accountability.
WHY JOIN US REFUSE?
At US Refuse, we understand that strong operations begin with strong leadership. This position offers the opportunity to make a direct impact on daily operations, service quality, employee development, and customer satisfaction while helping support a growing company committed to excellence.

If you are a dependable CDL professional with leadership experience and a commitment to safety and operational excellence, we encourage you to apply.

Apply today and help keep our routes running safely, efficiently, and on time.