Sr. Product Manager, mCT in at Samsung HME America Inc

Senior Product Manager, mCT

• Remote: 50% Travel in US, 50% Home Office

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

The Product Manager for Mobile CT at Samsung HME America will play a pivotal role in shaping the future of our mobile imaging solutions. They will be responsible for developing and executing product strategies that align with our overall vision while driving market insight, customer intelligence, and revenue impact. This role requires a strategic thinker with a deep understanding of the healthcare landscape & patient satisfaction, particularly in the field of mobile computed tomography.

The Product Manager will be responsible for advanced product planning and execution throughout the product lifecycle including gathering customer requirements, defining the product vision, marketing the product, maintaining product documentation, and working with engineering, clinical, sales, and marketing to ensure revenue generation and customer satisfaction.

Key duties and responsibilities:

• Strategy Development: Formulate and implement a comprehensive product strategy for the Mobile CT portfolio that aligns with Samsung’s long-term vision and business goals.
• Vision Articulation: Clearly communicate the product vision and roadmap to internal stakeholders, ensuring alignment across departments, including engineering, clinical, and sales.
• Market Insight: Conduct thorough market analysis to identify trends, changes, competitive landscape, and emerging technologies. Utilize insights to inform product development and positioning strategies.
• Customer Intelligence: Gather and analyze customer feedback, needs, and pain points to ensure our products meet market demands and exceed customer expectations. Foster relationships with key customers and stakeholders to gain deeper insights into their requirements and changing landscape.
• Revenue Impact: Monitor product performance and drive initiatives that enhance revenue generation, including pricing strategies, go-to-market plans, and promotional activities. Collaborate with sales teams to identify opportunities for growth and to support their efforts in the field.

Other essential and responsibilities include the following:

• Foster a culture of problem solving and knowledge sharing throughout the organization.
• Drive compliance and organization of product documentation, serving as owner of the single source of truth (SSOT) documents for the mobile CT product line.
• Manage the product line lifecycle from strategic planning through marketing and sales.
• Foster collaboration and communication to secure commitment between departments to ensure common goals are achieved.
• Self-manage and use a high level of detail to create projects under aggressive deadlines.
• Work in a team environment that encourages respectfully receiving and giving constructive feedback.
• Mentor and coach junior members of the product management team, providing guidance on product strategy, market analysis, and cross-functional collaboration.
• Engage with key opinion leaders (KOLs) and clinical staff to validate product concept, gain early feedback, and develop strategic partnerships.

• Provide strategic direction and vision for the mobile CT product line, aligning with overall company goals and market trends.
• Drive long-term product roadmap planning and evolution to maintain competitive advantage and meet evolving customer needs.
• Act as a trusted advisor to senior leadership, presenting product strategy, performance metrics, and growth opportunities.
• Collaborate with cross-functional teams to develop and execute product strategies that align with business objectives and market demands.
• Identify market trends, competitive landscape, and customer needs to inform product roadmap and positioning.
• Gather comprehensive internal and external voice of customer data to drive product requirements & inform engineering specs.
• Work directly with development teams to build solutions that meet the needs of customers.
• Engage users to define, refine, validate, and document business requirements.
• Conduct customer interviews to stay abreast of the problems clients are experiencing and openly share what is learned with colleagues.
• Map business requirements to potential technology-based solutions and identify opportunities for additional process improvements.
• Provide high-quality solutions and deliverables within defined timelines.
• Establish and monitor key performance indicators (KPIs) to track product performance, customer satisfaction, and business outcomes. Analyze data and metrics to identify areas for improvement and drive continuous optimization of product strategies.

• Lead the development and execution of go-to-market plans for new product launches and updates.
• Define target customer segments, messaging, and pricing strategies to drive product adoption and market penetration.
• Responsible for writing marketing material and making technical presentations throughout the world at key symposiums and tradeshows.
• Review marketing materials to ensure adherence to company established specifications and standards and act as advisor.

Travel & Trade Shows

• Represent Company at key events, functions, trade shows, and forums related to select key customers, accounts, societies, as required.
• Maximize effectiveness of travel by booking multiple meetings and demos at each location to which you travel.
• Follow all company policies regarding travel, expenses, meetings, and meals.

Collaboration with Business Development Teams

• Identify and pursue strategic and opportunities that complement the mobile CT product portfolio and accelerate market penetration
• Respond gracefully to change and update plans, documents, and test plans accordingly.
• Prioritize team resources and direct efforts towards the most critical ideas and tasks

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in product management within the medical device or healthcare industry, with a focus on CT, imaging, or diagnostic products.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, capable of engaging with diverse stakeholders.
• Strategic mindset with a track record of driving revenue growth through innovative product solutions.

Education & Experience

• Bachelor’s Degree in marketing, engineering or science required, 10 years of industry experience, preferably in medical imaging, and MBA preferred
• Direct, hands-on experience with computed tomography (CT) — gained through engineering, clinical/applications, sales, or service roles — required
• Prior experience in technical product development a plus
• Proven experience and success in marketing, in both written and oral forms, required
• Demonstrated success in the ability to lead and take a stance based upon statistics and market research
• Experience managing complex, multi-faceted projects, preferably in a healthcare related field, with a proven track record of delivering results
• Ability to independently set and manage multiple competing priorities while guiding others and work effectively in a demanding, fast paced environment
• Understanding of essential elements of effective marketing campaigns (branding, messaging, sales collateral, PR, advertising, direct marketing, Web, etc.)
• Must possess excellent verbal and written communication skills; Developed writing, editing, and proofreading abilities; and ability to communicate with medical professionals, scientists, peers, and senior management
• Willing to travel internationally and overnight up to 50% of the time

Competencies & Skills

• Highly motivated individual with strong interpersonal skills
• Ability to juggle multiple projects and work effectively both independently and in teams
• Understanding of and commitment to client service
• Ability to meet tight deadlines
• Excellent organizational skills, with high attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties

Physical Requirements

• Regularly lift and/or move up to 25 pounds.
• Frequently required to stand, walk, sit, use hands, reach, climb, stoop, kneel, crouch, crawl, and communicate effectively.
• Must be able to sit, stand, and/or drive for extended periods.
• Interaction with x-ray devices requires adherence to strict safety protocols, including the use of dose monitoring equipment.
• Specific vision abilities required include close, distance, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.