Front Desk Associate I in Ormond Beach, Florida at Symphony Spine and Pain

Front Desk Associate who is motivated and passionate about their role at PRC Alliance - APMI Ormond. This individual should be able to multi-task, be punctual, professional and customer service oriented. Being a team player is key to this position. The front desk associate is responsible checking patients in for their appointment, collecting copays, past due balances and obtaining the necessary paperwork for that days' visit.

Position Responsibilities:

- Patient registration, entering details into E-Clinical Works

- Check patients in, verifying demographic information, insurance and photo ID at EACH VISIT

- Collect co-pay and any outstanding balance at time of check in, unless patient has a percentage responsibility, then it is collected at time of check out.

- Answering phones in a FRIENDLY, WELCOMING and PATIENT CENTERED MANNER

- Running insurance eligibility and when discrepancy is found perform necessary functions (i.e., website verification through Availity or patient’s insurance) to obtain verification or contact patient to inform of issue.

- Scanning documents

- Protect patient privacy and PHI in accordance with HIPAA standards.

- Perform other clerical duties as assigned.

Knowledge, Skills and Abilities:

- Proficient with computers (Microsoft Office Suite – Windows, Excel)

- Knowledge of EMR systems

- Knowledge of HIPAA

- Excellent Customer Service Skills

- Excellent Telephone Skills