PROGRAM MANAGER in Philadelphia, Pennsylvania at Resources for Human Development

Resources for Human Development (RHD)
Location: Pennsylvania
Full-Time
Competitive Pay
DailyPay Available

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking compassionate, dedicated professionals who are looking for more than a paycheck. We're looking for leaders who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed.

Whether you're advancing your leadership career or bringing years of experience supporting individuals with intellectual and developmental disabilities, we provide the training, support, and opportunities needed to help you thrive.

For more than 50 years, Resources for Human Development (RHD) has been dedicated to improving lives through high-quality services and support.

Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Full-Time Benefits Include:

• Competitive compensation
• DailyPay, access your earned wages before payday
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

• Professional development opportunities
• Leadership development programs
• Career advancement opportunities
• Ongoing training and certification opportunities
• Opportunities across multiple service lines

• Make a difference every day
• Lead and develop dedicated teams
• Support individuals and families
• Strengthen communities
• Join a mission-driven organization

As a Residential Manager, you will:

• Provide direct supervision, coaching, mentoring, and performance management for Lead Staff and Direct Support Professionals (DSPs).
• Conduct staff supervision meetings, training sessions, and performance evaluations.
• Address performance concerns and develop corrective action and improvement plans when necessary.
• Participate in recruitment, interviewing, onboarding, and staff training.
• Manage staffing schedules and ensure appropriate coverage for vacancies, absences, and emergencies.

• Ensure the health, safety, welfare, and rights of individuals receiving services.
• Maintain compliance with licensing requirements, agency policies, and regulatory standards.
• Oversee household operations, including budgeting, purchasing, transportation, maintenance, and scheduling.
• Maintain safe, clean, and well-functioning residential environments.
• Support individuals in achieving goals identified in Individual Support Plans (ISPs) and behavioral support plans.

• Participate in ISP meetings, interdisciplinary team meetings, medical appointments, and planning sessions.
• Ensure staff implement support plans, behavioral supports, and clinical recommendations appropriately.
• Monitor service quality and promptly address concerns.
• Advocate for individual choice, independence, dignity, and community inclusion.

• Respond appropriately to emergencies, incidents, and crisis situations.
• Ensure proper reporting, documentation, and follow-up of incidents.
• Communicate medical concerns to agency leadership and nursing personnel as needed.
• Implement risk management practices that promote safety and well-being.

• Manage household, site, and consumer funds in accordance with agency standards.
• Review and approve required documentation for accuracy and completeness.
• Ensure timely completion of:
  • Daily logs
  • Medication administration records
  • Progress notes
  • Incident reports
  • Vehicle logs
  • Consumer fund documentation
  • Inventory records
  • Regulatory and assessment documentation
• Submit reports and documentation within established timelines.

• Monitor residential properties for safety, cleanliness, and regulatory compliance.
• Oversee vehicle inspections, maintenance, and repairs.
• Coordinate corrective actions related to facility or vehicle concerns.

You may be a great fit if you are:

✔ Compassionate
✔ Dependable
✔ Patient
✔ Team-Oriented
✔ Service-Focused
✔ Professional
✔ Positive
✔ Committed to Helping Others
✔ A Strong Leader
✔ Organized and Detail-Oriented
✔ An Effective Coach and Mentor
✔ Dedicated to Person-Centered Services

• High School Diploma or GED
• Minimum five (5) years of experience supporting individuals with Intellectual and Developmental Disabilities (IDD), Behavioral Health, Mental Health, or Substance Use Recovery populations
• Valid driver's license and reliable transportation
• Basic computer proficiency, including email, scheduling, electronic documentation, and timekeeping systems
• Knowledge of applicable regulations, agency policies, and person-centered practices
• Ability to successfully complete required background checks and employment screenings

• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field
• Previous supervisory or management experience in residential or community-based services

• Strong leadership, coaching, and staff development skills
• Excellent verbal, written, and interpersonal communication skills
• Knowledge of intellectual and developmental disabilities, behavioral supports, and trauma-informed care
• Strong organizational, problem-solving, and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong documentation and record-management skills
• Ability to work independently and collaboratively with interdisciplinary teams
• Proficiency with Microsoft Office, email systems, and electronic health record platforms

• Full-Time
• Flexible schedule based on program needs
• Evening, weekend, and holiday work may be required
• Participation in an on-call rotation required
• Emergency coverage responsibilities as needed

• Ability to stand, walk, sit, bend, stoop, kneel, crouch, and climb stairs as needed
• Ability to operate computers, office equipment, and communication devices
• Ability to push, pull, and move equipment or supplies
• Ability to communicate effectively in person, by phone, and electronically
• Ability to respond quickly during emergencies

• Ability to lift up to 50 pounds occasionally
• Ability to lift or carry up to 20 pounds frequently
• Ability to exert up to 10 pounds of force regularly to move objects
• Ability to perform essential job functions with or without reasonable accommodation

Work is performed in both office and community-based residential settings and includes frequent travel to residential sites.

This role may involve exposure to:

• Challenging participant behaviors
• Crisis situations
• Loud noise
• Dust and fumes
• Wet, humid, hot, or cold conditions
• Mechanical, chemical, and electrical hazards
• Confined spaces

Some jobs pay the bills. Some jobs build careers. This job changes lives.

If you're looking for meaningful work where your leadership, compassion, and dedication make a real difference every day, we encourage you to apply today.

Join our team and become the reason someone has a better day.

Resources for Human Development (RHD) is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal, state, and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.