Hospitality Supervisor - Santa Monica, CA in Santa Monica, California at LAZ Parking
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Job Description
Benefits of joining LAZ!
Growth Opportunities
Rate:$28/HR
Pay Active On-demand access to earned wages, get up to 50% of your earned wages immediately.
PAID training
Additional Benefits:
401(k) with Employer Match
Medical, dental, vision 3 plan options!
MUST be available to work weekends.
REQUIRED. A Valid Drivers License (at least 2 yrs) is also required.
The Spirit of the Position:
The Hospitality Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision
Principal Job Duties:
Ensures staff adhere to rules of conduct, policies, and procedures.
Supervises, mentors, and trains staff on day-to-day activities.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
Responsible for running any reports related to daily revenue, other reports requested by management.
Assists with periodic training as needed.
Resolve customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Other related duties as assigned.
Education:
High school diploma or GED required.
Experience:
Prior experience in the luxury hospitality industry (Parking, Restaurants, Hotels, etc) is
Strong customer service experience.
Skills:
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions, and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent team building and interpersonal skills.
Physical Demands:
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability to bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements heat, wind, snow, rain, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.