Customer Service Representative in Burlington, Massachusetts at Beckhoff Automation Llc
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Job Description
Customer Service Representative
Are you a people person who loves turning a customer's day around? At Beckhoff Automation, we don't just solve problems—we create memorable experiences. We do customer service differently. We are a tight-knit, energetic team that believes work shouldn't feel like a chore. We laugh hard, support each other daily, and take pride in turning a customer's bad day into a great one.
You are the face and voice of our brand. You will handle incoming calls and emails, process new product orders, and fix shipping mishaps. Mostly, you'll be building long-term relationships with a community that genuinely loves what we make.
Must be located in one of the following areas:
- Houston
- Savage
- Chicago
- Boston
- Denver
- San Jose
Key Responsibilities
- Code incoming region team emails and maintain an organized region inbox.
- Answer phone calls, respond to email communications and assist with external customer inquiries and internal inquiries in a timely and professional manner.
- Update and maintain customer accounts and data in ERP system.
- Prepare product and service performance reports by collecting and analyzing customer data.
- Serve customers by providing timely and accurate product information and maintaining effective customer relationships.
- Exceptional verbal and written communication skills with an ability to connect instantly with people.
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.
What Makes This Role Unique
- Best-in-Class Tech: Represent a highly differentiated automation platform
- Established Culture: Join a strong, values-driven organization
What We’re Looking For – Required Skills & Qualifications
- 1–2 years college or technical education; college degree desired.
- 3+ years’ administrative or customer support experience in an office environment. 4-year degree with 2 years of administrative or customer support.
- Proficient in Microsoft Word, Excel, and Outlook.
- Experience with Microsoft Dynamics (D365) strongly preferred.
- Ability to develop and maintain strong customer relationships.
- Strong verbal, written, and active listening communication skills.
- Ability to work independently and take initiative.
- Strong attention to detail, time management, and decision making skills.
- Ability to work in a fast paced environment with a positive attitude.
- Thrives in a highly collaborative, energetic workspace.
- Calm under pressure, analytical, and driven by a desire to help others.
- Ability to prioritize a heavy, fast-moving workload seamlessly without managerial direction.
- Highly detail-oriented with the ability to manage multiple moving parts for a busy sales team.
- A proactive self-starter who anticipates the needs of a customer and of the sales team before they ask.
- Must be located in: Houston, Savage, Chicago, Boston, or Denver
Work Location
This position follows a hybrid model, requiring employees to be on-site at one of our regional sales offices or Headquarters in Savage, MN, for a minimum of 3 days per week. This schedule supports collaboration while offering work-life balance.
Travel
This position may require travel ranging from 0-5% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).
What We Offer
Benefits
At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.
- Generous Paid Time Off + 12 Paid Holidays
- Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family!
- 401(k) with up to 6% employer match
- Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
- Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
- Professional Development Opportunities
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
- Ability to stand and sit for extended periods.
- Ability to use a computer screen for extended periods.
- Ability to lift and carry items weighing up to 20 pounds occasionally.
- Ability to bend, stoop, reach, and move as needed to perform job duties.
- Adequate vision and hearing to perform essential tasks safely.
About Beckhoff
At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders –– to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.
As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions – you can reach new heights for your business, industry, and humankind.
Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise take part in the recruitment process, please contact our Talent & Culture Team.