Guest Room Host (Housekeeping & Guest Experience) in Raleigh, North Carolina at The Gables

POSITION TITLE: Guest Room Host (Housekeeping & Guest Experience)

JOB TYPE: Full and Part-time

PAY: $18.00 per hour to Start

REPORTS TO: Property Management

OUR WHY

At The Gables, we are humble ambassadors of our community. We believe hospitality begins with kindness, curiosity, and a genuine desire to care for others. Through thoughtful details, intentional design, and authentic, meaningful connections, we create experiences where every guest feels welcomed, valued, and at home.

OUR CORE VALUES

INSPIRE WONDER Innovation and Creativity | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

As a Guest Room Host, you create the foundation of the guest experience. Through thoughtful preparation, attention to detail, and genuine care, you ensure every room feels welcoming, comfortable, and reflective of The Gables’ standards. More than cleaning rooms, you create spaces where guests can relax, recharge, and feel genuinely cared for.

At The Gables, every team member plays an important role in the guest experience. This position requires flexibility, ownership, and a willingness to step into various areas of the operation — whether assisting a guest, supporting another department, or helping solve an unexpected operational need. Because we are a small team, every role contributes to the overall guest experience. We value team members who are willing to collaborate, support one another, and step in wherever needed.

WHAT SUCCESS LOOKS LIKE:

A Successful Guest Room Host:

• Notices the details others may overlook.
• Takes pride in preparing spaces that feel thoughtful and cared for.
• Anticipates guest needs and responds with warmth.
• Communicates openly with teammates.
• Takes ownership of challenges and finds solutions.
• Understands that cleanliness is an essential part of hospitality.

DUTIES AND RESPONSIBILITIES:

• Prepare guest rooms to the hotel's cleanliness and presentation standards before each arrival.
• Make beds using established hotel standards, ensuring a crisp, inviting appearance.
• Thoroughly clean and sanitize guest rooms and bathrooms.
• Dust furniture, fixtures, artwork, and decorative elements with care.
• Vacuum, sweep, and mop floors.
• Replenish linens, towels, bath amenities, complimentary water, and other guest amenities.
• Inspect rooms carefully to ensure every detail meets quality standards before guest arrival.
• Report maintenance concerns, damaged items, or safety hazards promptly.
• Respect guest privacy and follow all security procedures when entering occupied rooms.
• Respond warmly and professionally to guest requests, communicating with management when additional assistance is needed.
• Participate in seasonal deep cleaning, preventative maintenance projects, and special housekeeping initiatives to ensure the property remains beautiful and well cared for.
• Maintain organized, well-stocked housekeeping areas and assist with inventory management to ensure the team has everything needed to deliver exceptional guest experiences.
• Launder guest towels and linens, maintain linen inventory, and communicate supply needs to management.
• Deliver requested guest items—including extra towels, blankets, irons, and other amenities—in a friendly, timely manner while maintaining accurate records of loaned items.
• Support teammates across the property as needed to ensure every guest enjoys an outstanding stay.
• Take ownership of the care, appearance, and guest experience of The Gables, always looking for ways to elevate the stay of every guest.

EMPLOYMENT REQUIREMENTS:

Must be eligible to work in the United States.

QUALIFICATIONS:

• Experience & Skills
  • Previous housekeeping, hospitality, janitorial, or customer service experience preferred but not required. We hire for attitude and character first. Hospitality experience is valuable, but kindness, curiosity, and a willingness to learn matter most.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and commitment to cleanliness standards.
  • Ability to communicate effectively with management and team members.
  • Dependable attendance and punctuality.
  • Flexible schedule, including availability to work weekends, holidays, and varying shifts.
• The Right Person Will:
  • Genuinely enjoy helping others feel comfortable and welcomed.
  • Take pride in creating beautiful, orderly spaces.
  • Notice small details and take initiative.
  • Bring a positive attitude and willingness to support wherever needed.
  • Have an appreciation for thoughtful design, beautiful spaces, and the small details that make a place feel special.

PHYSICAL REQUIREMENTS:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 45 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains a polished, professional appearance consistent with The Gables’ hospitality standards.

The Gables is a small team where every person has a meaningful impact. We believe exceptional hospitality comes from people who care deeply, support one another, and take pride in creating memorable experiences. If you enjoy caring for people, appreciate beautiful spaces, and find satisfaction in thoughtful details, we'd love to meet you.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.