Service Coordinator in York, Pennsylvania at Shipley Energy

Requirements:

· High school education or equivalent experience

· 3 years' experience in the HVAC industry

· Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation

· Knowledge of computer technology including Word, Excel, and e-mail

· Excellent written, oral, and interpersonal communication skills

· Able and willing to work flexible hours as needed

Responsibilities:

· Dispatch heating and air conditioning service calls in the most efficient manner

· Request and schedule yearly heat and air conditioning preventative maintenance with customers

· Maintain tune up schedule and calendar for Customer Care

· Monitor callbacks

· Work with Customer Care and coordinate scheduling

· Work directly with Home Services team to schedule service work and assign personnel

· Schedule second visits to complete service work while technician is on site

· Communicate with customers to make arrangements to complete requested work

· Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner

· Issue purchase requisitions for service technicians as needed

· Provide all customers with consistent, quality service in accordance with company procedure

· Utilize the dispatch board in Cargas to its full capabilities

· Monitor and maintain GPS metrics

· Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.

· Complete projects and other duties as assigned by the Home Services General Manager

Authority:

· Prioritize service requests

· Finalize arrangements with the customers to enter the property and notify the Service Technician

· Recommend personnel needs and/or actions to the Operations Manager of Home Services

· Not authorized to bind the company in any contract

Our team members enjoy:

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• The stability of a long-standing, values driven company that invests in your growth