AR Specialist - OCS in New York, New York at Lavazza North America Inc

About the Group

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

Job Overview

The Finance team at Lavazza North America supports the organization’s financial health by leading planning, budgeting, forecasting, reporting, and analysis across commercial channels. The team partners with sales, operations, accounting, and executive leadership to provide financial insight, strengthen controls, manage risk, and support profitable growth across the business.

The Accounts Receivable Analyst supports the Finance team by managing day-to-day accounts receivable activities, including payment processing, invoice monitoring, deductions review, rebate tracking, collections support, and account reconciliation. This role partners with customers and internal teams to resolve billing and payment discrepancies, maintain accurate receivable records, support month-end and year-end close activities, and contribute to process improvements that strengthen cash flow management and financial reporting. The analyst also executes accounts receivable reporting in enterprise resource planning (ERP) systems, including SAP, in accordance with company policies and procedures.

Work location: New York, New York

Work model: Hybrid

Job Responsibilities

• Process incoming customer payments and apply cash accurately to customer accounts.
• Analyze aged receivables,identifyoverdue balances, and support collection strategies to reduce outstanding accounts.
• Investigate deductions, rebates, short payments, and account discrepancies in partnership with customers and internal stakeholders.
• Support month-end and year-end close activities by ensuring receivable transactions are recorded accurately and on schedule.
• Prepareaccountsreceivable reports and execute transactions in SAP and related finance systems according to company policies and procedures.
• Maintaincustomer account documentation, correspondence, and audit support materialsin accordance withprocess requirements.
• Collaborate with sales, customer service, accounting, and finance partners to resolve payment disputes and improve order-to-cash processes.
• Identifyopportunities to streamlineaccountsreceivable processes, strengthen controls, and improve reporting accuracy.

Professional Qualifications

• Bachelor’s degree in Finance, Accounting, Business, ora relatedfield;or equivalent professional experience.
• 3-5 years of experience in accounts receivable, collections, deductions management, or customer account reconciliation; consumer packaged goods (CPG), coffee, or beverage experience preferred.
• Experience applying cash, researching payment discrepancies, and managing aged receivables in a business-to-business environment.
• Working knowledge of order-to-cash processes, accounts receivable controls, and basic accounting principles.
• Experience using enterprise resource planning (ERP) systems, including SAP;HighRadiusor similar accounts receivable automation tools preferred.
• Proficiencyusing Microsoft Excel, Word, PowerPoint, and Outlook to prepare reports, analyze account data, and manage business correspondence.
• Experience supporting month-end close, audit requests, and documentation requirements foraccountsreceivable transactions.
• Demonstratedexperience resolving customer account issues through research, documentation, and cross-functional follow-up.

Benefits & Perks

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s(Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.