Commercial Coordinator – Aftermarket Team in Fort Worth, Texas at OGD Overhead Garage Door LLC

OGD Overhead Garage Door is a nationwide overhead door and dock company that is changing the way garage door companies do business. With our training facility in Fort Worth, TX — and our dedication to growth and innovation — OGD has been named one of the best companies to work for across the country. For over a decade, we’ve delivered superior service to residential and commercial customers nationwide.

Position Overview:

We are seeking a detail-oriented and highly organized Commercial Coordinator to join our Aftermarket team in Fort Worth, TX. In this full-time, in-office role, you will support the aftermarket business by coordinating scheduling, order processing, customer support, and collections — working closely with technicians, vendors, customers, and internal teams to ensure jobs, orders, and accounts run smoothly and on time. The ideal candidate thrives in a fast-paced environment and demonstrates exceptional communication, organization, and problem-solving skills.

Responsibilities:

Scheduling & Dispatch

• Schedule and dispatch technicians for aftermarket service and install jobs based on skill set, location, and project timelines
• Monitor job progress and adjust schedules as needed to meet customer expectations and deadlines
• Communicate with customers regarding scheduling updates, arrival times, and reschedules
• Maintain and update scheduling software with current job statuses and technician availability

Ordering & Vendor Coordination

• Process purchase orders and customer orders accurately and efficiently
• Maintain open communication with vendors and customers to keep them informed of material ETAs and order status
• Track orders from entry through fulfillment, following up on delays or discrepancies
• Coordinate with vendors/suppliers on parts availability, lead times, and pricing

Customer Support

• Serve as a primary point of contact for aftermarket customers via phone and email
• Respond to customer inquiries regarding orders, scheduling, service status, and invoicing
• Resolve customer issues promptly and professionally, escalating complex matters as needed

Collections

• Monitor accounts receivable for the aftermarket portfolio and follow up on past-due balances
• Communicate proactively and professionally with customers regarding outstanding invoices
• Coordinate with accounting/finance to resolve billing discrepancies

Cross-Team Collaboration & Administrative Support

• Collaborate with project managers, sales, and operations teams to ensure accurate job documentation and timelines
• Assist in managing workload priorities and technician capacity
• Provide administrative support as needed to help the department run smoothly
• Other job duties as assigned

Requirements:

• Previous scheduling, dispatching, or customer-facing coordination experience, ideally in construction, trades, or service-based industries
• Prior experience with customer service over the phone
• Strong organizational and time management skills
• Excellent written and verbal communication
• Ability to work effectively under pressure and manage multiple priorities
• Proficiency in scheduling and CRM software (ServiceTitan, Salesforce, or similar tools a plus)
• Strong computer literacy, including confident use of email and standard office applications

Schedule:

• Monday to Friday availability from 7 AM to 6 PM