IT Support Tech 2 in Albuquerque, New Mexico at University of New Mexico

Requisition ID: req37707

Working Title:
IT Support Tech 2

Position Grade:
10

Position Summary:
The Center for Development and Disability (CDD), established in 1990, is New Mexico's University Center for Excellence in Developmental Disabilities Education, Research and Service. These centers, authorized by the Developmental Disabilities Assistance and Bill of Rights Act, build the capacities of states and communities to respond to the needs of individuals with developmental disabilities and their families.

The CDD is seeking a skilled professional to provide user support for all divisions and programs within the Center. This position will join the Technology Services team to implement the latest Windows based technologies and will require strong technical, communication, and organizational skills with an emphasis on excellent customer service.

The successful candidate will:

• Provide general problem solving and user support for all programs and divisions at the CDD, including but not limited to support for client operating systems, applications, and video conferencing.

• Adhere to applicable laws and policies related to implementing, supporting and maintaining systems used to manage sensitive information.

• Write and maintain user instructions and technical documentation.

• Maintain systems and support models for a wide variety of services based on the Windows platform.

• Audit conferencing and video recording equipment to maintain a high-quality user experience.

• Maintain applicable records including user lists, user accounts and security, software license and equipment inventory.

• Maintain knowledge of current technological developments/trends in area of expertise.

• Serves as team member on technology projects with moderate scope and impact, providing some direction and integration of staff work.

See the Position Description for additional information.

Conditions of Employment:

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Campus:
Health Sciences Center (HSC) - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Pediatrics Center for Development (997H)

Employment Type:
Staff

Staff Type:
Term - Full-Time
Term End Date:
06/30/2027

Status:
Non-Exempt

Pay:
Hourly: $19.76 - $26.85

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
8/26/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

To Be Considered for This Position, Please Submit the Following:
• Completed Application: Include all relevant work experience and clearly note the number of hours worked per week for each position.
• Current Rsum: Your rsum should include three professional references, preferably current and/or former supervisors.
• Cover Letter: Please address how your experience and skills align with our preferred qualifications.
• Note: Incomplete applications may not be considered.Minimum Qualifications: High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications: ***Address in your cover letter how your experience and skills align with our preferred qualifications***

Experience

• providing technical customer service for a multifaceted organization of more than 250 end-users and several external partners;
• using Windows services including, file services, print services, virus protection, Windows Update and Active Directory.

Expertise in supporting Windows 10 operating systems including imaging, configuring, and deploying system builds.

Proficiency in writing technical policies and procedures.