Assistant Vice President, AIM/ Patient Access, Innovation and Optimization in WEST ORANGE, New Jersey at RWJBarnabas Health

Job Title: Assistant Vice President

Location: West Orange

Department Name: Patient Access Services

Req #: 48791

Status: Salaried

Shift: Day

Pay Range: $250,000 - $350,000 per year

Pay Transparency: The above reflects the anticipated salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Assistant Vice President, Access Integration Management / Patient Access, Innovation and Optimization

The Assistant Vice President of Patient Access, Innovation and Optimization is responsible for advancing a patient-centered, systemwide access model across ambulatory, inpatient, and outpatient settings. The role is responsible for facilitating and integrating workflows, functions and systems across centralized scheduling, registration, referral management, Epic-enabled workflow optimization, front-end revenue cycle performance, and enterprise performance improvement. The leader translates access strategy into measurable operating results that improve the patient experience, increase timely access to care, strengthen registration accuracy, support revenue capture, and align access operations with organizational priorities. The role works collaboratively with multiple provider platforms such as the Medical Group and Joint Ventures, IT, Finance/Revenue Cycle, Strategy, and other clinical, administrative, operational, and financial stakeholders to standardize processes, facilitate high-performing teams, implement performance improvement initiatives, and support sustainable enterprise value.

As Assistant Vice President of Patient Access, Innovation and Optimization, a typical day might include the following:

• Reviewing daily operational, financial, and access dashboards—including scheduling backlogs, registration accuracy, and denial trends—to identify emerging bottlenecks and opportunities for improvement
• Meeting with clinical, financial, IT, and administrative stakeholders to align systemwide workflows across ambulatory, inpatient, and outpatient settings
• Evaluating Epic-enabled modules, work queues, and front-end revenue cycle performance to streamline centralized scheduling, registration, and referral management.
• Leading or facilitating continuous quality improvement (CQI) initiatives and Lean Six Sigma projects to standardize processes and enhance the patient experience
• Tracking ongoing enterprise performance projects, reviewing project documentation and KPIs, and escalating risks or operational barriers to senior leadership
• Coaching multidisciplinary, matrixed teams and supporting staff development to build high-performing, sustainable access operations

This role might be for you if:

• You possess expert mastery of Epic access-related modules, dashboards, and front-end revenue cycle workflows
• You thrive in complex environments, managing systemwide healthcare operations across large, matrixed health organizations
• You love data-driven improvement, using analytics and Lean Six Sigma tools to solve complex operational issues
• You bridge organizational silos, collaborating smoothly with IT, finance, strategy, and clinical leaders
• You excel at project leadership, tracking clear timelines, KPIs, and measurable results from charter to execution
• You lead with strong autonomy, mentoring multi-disciplinary teams while maintaining deep alignment with company values

To be considered for this opportunity, you must have a bachelor’s degree in healthcare administration, Business, Finance, or a related field, alongside progressive leadership experience in patient access, front-end revenue cycle performance, and centralized scheduling within a large, complex healthcare environment or academic medical center. You need expert-level mastery of Epic access-related modules, dashboards, and workflows to drive systemwide operational changes. Additionally, this role requires demonstrated capability in using complex data analytics to compile executive-level reports, alongside exceptional communication skills to align multi-disciplinary, matrixed teams. A Master's degree and formal training in performance improvement methodologies like Lean Six Sigma are strongly preferred to successfully execute strategic, enterprise-wide project management.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!