Concierge PRN in Chesterfield, Virginia at Chesterfield County Health Center

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

· Handle inbound telephone calls and warmly greet and assist residents, visitors and staff and present a positive and professional image through actions and dress, representing the community in a positive and cheerful manner as the first point of contact

· Monitor “first impression” appearances of the Independent Living community’s front lobby and common areas and either tidy as needed or engage necessary staff (i.e. housekeeping, dining services, maintenance) to address matters requiring attention

· In coordination with the Resident Services Manager and resident volunteers, routinely manage potted plantings throughout the Brightwater building as well as in entrance ways and patios

· Assist independent living residents with coordination of services, to include but not limited to: submitting work orders and housekeeping requests, recording “take-out” orders for dining services, providing delivery services, making copies, etc.

· Promptly provide “first response” services to IL residents when receiving notification of a pendant or pull cord activation and involve emergency resources as needed (call 911 or nursing staff, etc.)

· Work with security to maintain safety of the community by identifying potential threats and requesting assistance

· Receive and record receipt of packages from UPS, FedEx, etc. and notify residents of package delivery and access appropriate delivery fee if needed.

· Assist with set-up for special meals, activities and functions.

· Assist in the Bistro on a daily basis with the plating of meals and serving the residents, as well as cleaning and tidying the area following meal service

· Coordinate beauty shop services, scheduling appointments as requested

· Collect facility payments and forward to accounts receivable

· Assist with orientation and training of new IL staff as needed

· Operate and maintain basic office equipment including personal computer, fax and copier

· Order and maintain supplies for front desk area

· Provide administrative support to Springdale Administration as needed

· Cross-train throughout Lucy Corr, and remain able and willing to provide relief services to receptionist areas in other parts of the community as needed

· If your position requires you to drive:

· Self-disclose all accidents, moving violations, offenses, loss of endorsement(s), license suspension/revocation, or any other condition that may affect your ability to safely operate a Lucy Corr vehicle within three business days

· Periodic review of your driving record

Knowledge and Skills

· Excellent people skills; proven ability to respond professionally and enthusiastically to resident requests, incoming telephone calls and other inquiries

· Knowledge/operation of basic office equipment and the principles and practices of multi-tasking

· Ability to compile data, maintain up-to-date calendars, logs and records, track inquiries and requests; and accurately perform other clerical duties

· Ability to manage concierge functions to maintain safety, compliance and confidentiality

· Ability to establish and maintain effective working relationships and use sound judgment when making independent decisions

· High School diploma or equivalent

· Specialized training in customer service, security for front desk professionals and dealing with difficult people, and previous experience in a health care or hospitality environment preferred

· High School diploma or equivalent

· Specialized training in customer service, security for front desk professionals and dealing with difficult people, and previous experience in a health care or hospitality environment preferred