INTAKE CASEWORKER in Temple, Pennsylvania at KidsPeace Childrens Hospital

Intake Caseworker

About Us

KidsPeace is a private charity dedicated to supporting the behavioral and mental health needs of children, families, and communities. Since 1882, we have offered psychiatric hospital services, residential treatment programs, accredited educational services, and foster care programs. Our team works in an environment defined by compassion, creativity, collaboration, and a commitment to delivering hope and healing.

Position Overview

The Intake Caseworker is responsible for the coordination and completion of all tasks, documentation and communication relevant to the provision of intake management and support services for clients beginning with pre-admission and ending with discharge.

What We Offer

• Competitive Compensation
• Generous PTO
• Tuition Assistance & Student Loan Forgiveness Programs
• Comprehensive Benefits – Medical, dental, vision, and even pet insurance
• Professional Growth Opportunities – Ongoing training, development programs, and clear pathways for career advancement
• Supportive Culture – A team environment built on collaboration, respect, and compassion

Key Responsibilities

• Continually model and uphold the high standards of quality customer satisfaction. The Intake Caseworker position is a highly visible “ambassador” role, which requires the establishment and maintenance of positive rapport with parents and customers.
• Process all referral calls in a timely fashion to ensure the shortest period of time between referral call and assessment.
• Coordinate with the referral's source and/or family a mutually agreeable date and time for the Intake Assessment.
• Coordinate with all internal and external customers regarding admission to the programs and provide program tours, when necessary.
• Maintain client lists and track and prepare referral and other management reports, if applicable.
• ordinate Medicaid services received by the child in the community and transition the child to home and community-based living with outpatient treatment as part of discharge planning.
• Facilitate the exchange of health information and documentation of care received by the child in the community, including attending any community provided care.
• Must coordinate care if child attends community school and delivers services through the provider.
• All other duties as assigned by management.

Qualifications

• Bachelor’s Degree in Human Services related field preferred or equivalent combination of education and experience to perform the essential functions of the position.
• Bilingual Spanish/English preferred.
• Experience with acute emotionally challenged children or adolescents preferred.
• Valid driver’s license required.
• Must be 21 years of age.