Consumer Loan Servicer in Moorefield, West Virginia at Burke & Herbert Bank & Trust

Burke & Herbert Bank & Trust

Other Duties

Perform other duties and responsibilities as assigned, consistent with the position's purpose and level.

Skills/Abilities

Knowledge of mortgage, HELOC, and consumer loan servicing processes and terminology.Knowledge of customer service principles and borrower support practices.General understanding of financial institution operations and requirements affecting consumer and mortgage loan servicing.Ability to research, analyze, and resolve servicing questions accurately and efficiently.Strong attention to detail and commitment to accurate recordkeeping.Ability to manage multiple priorities while meeting deadlines and service expectations.Clear written and verbal communication skills, including the ability to explain servicing information to borrowers and internal partners.Ability to exercise sound judgment, protect confidential information, and escalate concerns appropriately.Strong organizational, problem-solving, and customer service skills.Proficiency with loan servicing systems, document management tools, and Microsoft Office applications.Ability to work effectively in a team-oriented and regulated environment.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This position operates in an on-site office setting and routinely uses standard office equipment, including computers, telephones, printers, scanners, and filing systems. Job duties are performed through computer-based work, telephone and electronic communication, and in-person or virtual meetings. The opportunity to telework is not available.

Physical Demands

This position requires the ability to perform prolonged computer-based work; communicate effectively in person, by telephone, and electronically; use standard office equipment; and occasionally bend, stoop, stand, reach, lift files, and open filing cabinets. Reasonable accommodations may be made for qualified individuals with disabilities.

Travel

Limited local travel may be required.

Education and Experience

High school diploma or equivalent required.Two or more years of experience in loan servicing, loan operations, retail banking, lending support, customer service, or a related financial services role preferred.Experience supporting mortgage, home equity, or consumer loan products preferred.Experience handling customer inquiries, account research, issue resolution, payment processing, or loan maintenance preferred.Familiarity with loan servicing systems and document management platforms preferred.Knowledge of consumer lending regulations and servicing requirements preferred.No certification or license is required.

Equal Employment Opportunity/M/F/disability/protected veteran status.

For Applicants located in Preston, Maryland (MD): The anticipated salary range for this position is $20.00 - $26.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Maryland represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.