Retention Specialist - WIN in Hempstead, New York at NADAP

Position Summary:

Provide retention support to WIN clients that have obtained employment in all programs by maintaining on-going contact with employed clients and carefully track all employment milestones from initial job start through up-to 180 days of employment.

Essential Functions:

• Carefully review all employment verification documents to ensure that employment milestones are achieved from Day 1, 30, 60, 90, 120, and up to 180 days employment retention.
• Conduct weekly outreach to all program participants that have been hired and started employment to provide on-going support.
• Document all client interactions in online EHR system and on internal trackers, including case notes, uploading employment verification documents, and updating milestone trackers accurately and in a timely manner.
• Maintain on-going contact with employed participants to identify any personal and social problems that may arise during employment and make appropriate referrals for their resolution.
• Meet clients and employers in the field to obtain employment verifications and provide client incentives for retention milestones.
• Obtain client written consent to contact employers for feedback on client progress and obtain employment verifications as needed.
• Responsible for tracking all client incentives and signatures, ensuring they are distributed accurately and are appropriately documented, paying careful attention to detail.
• Provide clients with post-employment workshops both in-person and remotely using the LMS including budgeting, financial planning, career laddering and advancement, etc.
• Work closely with Job Developers to obtain employment verifications and to reconnect clients to new, replacement or advanced employment opportunities between milestone dates.
• Attend and participate in meetings, staff development sessions and in-service training as assigned.
• Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set
• May be assigned other tasks and duties reasonably related to their job responsibilities.
• Performs other duties as assigned.

Salary: $46,575-50,000/year

Schedule: 5 days working on site

Program Overview: NADAP’s Workforce Initiative Nassau (WIN) program provides Nassau County residents with vocational options including connections with job training and education programs to meet career goals and pre-employment preparation, job placement, and work supports. Program participants are job ready and have been personally affected by substance use.

Company Overview: NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org.

• High School Diploma with 1 year experience in social services setting, employment related experience preferred.
• Working in an automated on-line system, demonstrates proficiency in use of applied information technology and on-line database systems; demonstrated keyboarding speed proficiency and accuracy preferred for a paperless case management system.
• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population is required.
• Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills.
• Excellent organizational skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Effective problem solving and interpersonal skills.
• Basic computer software literacy and computer usage experience.