Ticket Office Representative in Albuquerque, New Mexico at University of New Mexico

Requisition ID: req36979

Working Title:
Ticket Office Representative

Position Grade:
07

Position Summary:
Working on UNM's main campus, this position will work both daytime hours in the UNM Bookstore Ticket Office as well as nights and weekends at the CFA Ticket Office and Center for Collaborative Arts & Technology (CCAT) Ticket Office. This position supports UNM Ticketing Services' role on campus as the ticket service provider for campus venues including Popejoy Hall, Rodey Theatre, Keller Hall, Carlisle Gym (The Elizabeth Waters Center for Dance), The Experimental Theatre and the upcoming CCAT concert hall. This position will interact directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns, including processing subscription and season-ticket orders and seat change requests. This position will also be responsible for building all CCAT events in Paciolan (UNM's Ticketing System).

In addition, this position will supervise ticket office activities during a variety of events including Main Stage Events at Popejoy Hall, UNM Music events in Keller Hall, Theatre performances in Rodey Theatre and The Experimental Theatre, as well as all events held at CCAT.

This position will also perform a variety of administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities. Most notable, this position will oversee scheduling all Patron Experience student interns, including the rotation through multiple roles within the department according to event/office needs and will provide training for student employees and support staff, including the creation and implementation of a daily briefing for all student employees.

Also performs other miscellaneous job-related duties as assigned.

This position requires a mix of daytime and nights/weekend hours; this position is not eligible for remote work.

See the Position Description for additional information.

Conditions of Employment:

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.

Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
UNM Public Events (726A)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Non-Exempt

Pay:
Hourly: $17.56 - $22.29

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
7/2/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Applicants must submit a resume and cover letter.Minimum Qualifications: High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications:

• Established professional experience over an extended period with Paciolan Ticketing Systems
• Familiarity with Staff Saavy Scheduling Programs and UNM LoboTime.