Program Administrator in Lowell, Massachusetts at Element Care
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Job Description
GENERAL SUMMARY:
The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.
ESSENTIAL RESPONSIBILITIES:
- Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
- Ensures compliance with federal, state and local regulatory requirements.
- Monitors the quality of service and utilization of standards.
- Assists in development and implementations of quality improvement plans.
- Ensures staff provides the highest quality of care and services.
- Investigates and resolves concerns regarding care and services.
- Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
- Oversite of the following specialty areas:
PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.
- Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
- Frequent local travel amongst all Element Care centers.
- Performs other duties as required.
JOB SPECIFICATIONS:
- Bachelor’s degree in health care administration or a related field preferred.
- Minimum of 1 year of experience with leading staff.
- Minimum of 1 year of experience working with a geriatric population.
- Knowledge of operations management.
- Demonstrated leadership and motivation skills.
- Ability to initiate and drive changes; demonstrated results-driven approach.
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
- Demonstrated interpersonal communication skills.
- COVID vaccinated preferred.
About Element Care
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Overview
Element Care PACE is a nonprofit healthcare organization established in 1994, focusing on the Program of All-Inclusive Care for the Elderly (PACE) in Massachusetts. Its mission is to improve health and enrich the lives o...