Manager Surgical Services Business in Kalamazoo, Michigan at Beacon Health System

Reports to the Executive Director, Surgical Services. Manages the business aspects of the Surgical Services Division. Is instrumental in facilitating major systems changes and providing key data to support the Executive Director and Surgical Services Team, focusing on cost management objectives. Is responsible for developing, recommending and implementing strategies for cost containment and revenue maximization. Serves as a key link between Surgical Service staff, physicians, hospital administrators and other departments such as Finance and Materials Management, etc. of Beacon Health System. Supervises, assigns work to and evaluates the activities of Surgical Services personnel performing business-related functions.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Manages the business aspects of the Surgical Services Division by:

• Assisting with the development of the Surgical Services annual budgets, (operating and capital budgets). Performing a key role in the procurement of capital equipment and in developing and implementing a system for divisional capital allocation.
• Developing and implementing a process to evaluate physician-specific procedural costs.
• Coordinating cost management activities with appropriate department personnel from the Surgical Services Division and other departments, along with physicians and hospital administrators, if appropriate. Preparing and submitting reports and statistics depicting the operations of the department, identifying and recommending both internal and external benchmarks. Provides recommendations and suggestions for both internal and external marketing of services.
• Manages activities dealing with revenue maximization. Includes developing a system to manage CMS Common Procedure Coding System (HCPCS) coding information and the periodic updates issued by Health Care Administration (HCA), vendor communication for coding verification and internal communications regarding charge master maintenance.
• Supporting and participating in cost management activities including but not limited to investigating, developing, recommending and implementing cost management strategies.
• Actively participates in periodic physical auditing of supplies and equipment in Major Surgery, Outpatient Surgery Center, and Sterile Processing.
• Maintains sufficient knowledge of the Surgical Services Information System and the Material Management Information System and external Programs (IE Tissue Tracking for regulatory tracking, Advisory Board Surgery Profitability Compass) to providing leadership and direction to support cost management and revenue enhancement objectives. Develops basic programs and reports depicting operations that will facilitate the management of business-related activities.
• Monitors projected revenue with volume trends. Researches support data, develops spreadsheets and graphs, and submits to Surgical Services Executive Director.
• Conferring, on a regular basis, with hospital-wide Materials Management Department to effect procurement of Surgical, Trauma Services department's materials and assuming responsibility for maintaining the environment of materials management areas within the operating room.
• Conferring, on a regular basis, with Beacon Health Finance Departments to achieve financial goals and objectives related to capital and operating budgets, and the charging and revenue capture of supplies and services for the Surgical, Trauma and Pulmonary Services departments.
• Supporting and participating in group purchasing and shared service efforts with other hospitals and related health facilities.

Supports the Surgical Services Division's management team by:

• Supervises, assigns work to and evaluates the activities of department personnel performing business-related functions. Direct management responsibilities for the Charge Coordinators, and the Material Analysts for the management of surgical procedures supplies.
• Conducting ongoing staff education in relation to the cost of items and the acquisition of supplies and resources according to Hospital policies and procedures.
• Serving as a business resource/ consultant.
• Serves as a buffer between the Surgical Services Executive Director and sales personnel.
• Establishing and maintaining the appropriate professional and ethical relationships with vendor representatives.
• Maintains effective communication with management, divisional staff, medical staff and other hospital personnel.
• Meeting or exceeding standards of compliance of all the accreditation and regulatory bodies and commissions in relationship to non-clinical operating room area business management.
• Performing appropriate committee functions as assigned.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's Degree in Business, Healthcare Administration or related field. A minimum five years of business-related experience implementing cost containment programs, of which two should be in a managerial role, is required. Preference will be given to a candidate with a surgical services operating room business background with at least two or more years purchasing experience in a surgical/ healthcare environment.

Knowledge & Skills

• Requires a thorough knowledge and understanding of inventory control, data processing and information systems required for an operating room business environment.
• Demonstrates well developed interpersonal skills necessary for effective leadership of cost management activities, working in collaboration with Surgical Services, Finance, Materials Management, and Information Systems staff and interfacing with Surgical and Trauma Services management, physicians and administration.
• Demonstrates ability to proficiently operate a computer and use database and spreadsheet programs.
• Demonstrates managerial skills necessary to plan and organize activities related to business operations of the Surgical Services Division.
• Requires strong negotiating, project management, contract administration, and organizational skills and ability to function independently within departmental guidelines and coordinate multiple tasks and projects.
• Requires analytical skills necessary to gather and interpret quantitative and qualitative data.
• Demonstrates excellent communication skills, both verbal and written, necessary to articulate ideas clearly and concisely to all levels of personnel.

Working Conditions

• Works in an office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.