Service Centre Supervisor in Rainham at MSA, The Safety Company

MSA, The Safety Company
Service Centre Supervisor

UK-Essex-Rainham

Requisition ID: 2026-9958
Type: Full-Time
# of Openings: 1
Category: Service - Supervisors, Sales Workers

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

About the role
To lead and coordinate the Service Team on site in order to achieve 7-Day Laundry and Repair turnaround and London Fire Brigade contractual agreements, including the auditing and replenishment of SRS lockers. To do this within the required Quality and Cost parameters and – above all – to ensure that this is completed in a safe working environment, with the highest standards of 6S and optimised associate skill and flexibility. The role will require exceptional leadership and dynamic resource-planning skills, in order to maximize productivity, keeping overtime costs within the budgeted amount. Communication skills at all levels of the organization need to exemplary, with a proven ability to engage people within their direct reporting structure and supporting their function. Problem solving skills will be used on an ongoing process to identify solutions and processes that continuously drive Safety, Quality and Efficiency standards. The Service Centre Supervisor will be expected to build high performing teams that are fully aware of and aligned to key business objectives. As such, there is a strong requirement on building team capability, active leadership and participation in Continuous Improvement activities, engagement in cross-functional and cross site initiatives and interactions, in addition to ensuring that agreed standards and processes are fully implemented and adhered to across the site.

Responsibilities

Delivery of Customer Contractual Agreements

• Effective allocation of resource to deliver the 7-Day Laundry and Repair turnaround and London Fire Brigade contractual agreements, on time and in full. Ensure that this is completed in line with the budgeted headcount and in a safe working environment.
• Effective and timely completion of Retirements, Exchanges and Condemning of garments.
• Effective control of absence, including holiday planning and absence management.
• To ensure that a fully serviced and roadworthy fleet of vehicles is available to facilitate meeting contractual agreements for our customer base.
• Where Off-The-Runs occur, ensure that these are actioned in a timely, but safe, manner and to lead a full cross-functional Root Cause Analysis activity is conducted in order to identify and implement long term corrective actions

Development of Team Capability & Engagement

• Effective and ongoing training and development of the team to ensure the correct skillsets exist to deliver the plan and are such that absence and holiday can be mitigated.
  
• To hire and retain associates for the Rainham Service Team (Service Operatives, Data Inputters, Machinists, Drivers, Auditor and Warehouse Operatives).
• Ensure all associates are trained and working to approved SOPs.
• Training planned for the team to ensure that all associates are aware of relevant EHS requirements e.g. Incident reporting, Near Hit raising, Manual Handling, correct use of PPE etc.
• Training and development to ensure all associates are aware of the MSA Operating System requirements such as Daily Huddles, 6S, Gemba, basic Root Cause Analysis.
• Understand and deploy ways of working that effectively build engagement within the team.

Driving improved Quality

• To be fully aware of any external and internal customer issues, and ensure all relevant
  investigations and countermeasures are implemented in a timely basis.
• To ensure appropriate systems are in place to detect and measure all quality issues within the
  process.

Commitment to Ongoing Personal Development

• To recognise development needs and identify appropriate plans to ensure successful ongoing
  development.

Processing of Administrative tasks

• To ensure that the Payroll Team has the correct data in order to pay associates’ wages and expenses, through the accurate and timely updating and submission of the Weekly Timesheet information and the matching of the drivers’ trackers to the Weekly Timesheets.
• To provide support to the associates when HR and IT queries are raised, through the timely
  raising and following-through to completion of Jira Tickets.

Qualifications

Experience (required)

• Basic understanding of Health & Safety principles

• Ability to motivate and engage a team

• Well organised and systematic approach to planning activities

• Striving for Customer Service Excellence

• Continuous Improvement mindset

• Leadership and Team Management skills

• Ability to work under pressure, prioritising the workload of the team to

achieve communicated objectives

• Strong communication skills at all levels

• Root Cause Analysis techniques in order to support with long-term countermeasure

implementation

• Development of team

• Basic PC skills

Experience (preferred)

• A working knowledge of Prima and Microsoft software

• Basic understanding of 6S principles

• Team Succession Planning

Education (required)

• Educated to GCSE Level or equivalent

Education (preferred)

• GCSE Level 4 or above (C+) in English and Mathematics

• ILM Level 5 (or equivalent)

• IOSH Managing Safely certification

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MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.