Hospitality Supervisor - San Jose, CA in San Jose, California at LAZ Parking California, LLC

Hospitality Supervisor - San Jose, CA

*Details*

Position: Valet Supervisor

Location: De Anza Hotel

Hours: Friday: 2:30 PM 11:00 PM // Saturday & Sunday: 11:00 AM 7:30 PM

Pay Rate: $26/ HR

Must have Drivers License for at least 2 yrs

The Spirit of the Position:

The Hospitality Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision

Principal Job Duties:

• Ensures staff adhere to rules of conduct, policies, and procedures.

• Supervises, mentors, and trains staff on day-to-day activities.

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.

• Responsible for running any reports related to daily revenue, other reports requested by management.

• Assists with periodic training as needed.

• Resolve customer service issues or questions as needed.

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.

• Other related duties as assigned.

• MUST be available to work late nights & weekends.

Education:

• High school diploma or GED required.

Experience:

Prior experience in the luxury hospitality industry (Parking, Restaurants, Hotels, etc) is REQUIRED. A Valid Drivers License (at least 2 yrs) is also required.

• Strong customer service experience.

Benefits of joining LAZ!

• Growth Opportunities

• Pay Active On-demand access to earned wages, get up to 50% of your earned wages immediately.

• PAID training

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision 3 plan options!

Skills:

• Ability to communicate professionally and effectively.

• Ability to speak, read, and comprehend the English language.

• Must be open to feedback, differing opinions, and other points of view.

• Demonstrates a sense of urgency and timeliness.

• Demonstrate the ability to seek improvement.

• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 50 pounds.

• Ability to stand, walk and run for extended periods of time.

• Ability to bend, stoop, squat and lift frequently throughout a shift.

• Willingness to work in the elements heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.