Benefits Services Representative in Cambridge, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Benefits Services Representative based in Canada.

This is a remote, client-focused role centered on helping individuals and families better understand and access available financial protection and benefits solutions. You will work exclusively with inbound, pre-qualified leads from individuals who have already requested information, ensuring your time is spent on meaningful, high-intent conversations. The role combines consultative communication, client education, and guided enrollment support in a structured yet flexible environment. You will play a key part in helping clients make informed decisions by clearly explaining available options and walking them through simple processes. With full remote flexibility, structured training, and ongoing mentorship, this opportunity is designed for individuals who are motivated by performance and long-term growth. It is well-suited for those who enjoy helping others while building a results-driven career path.

• Engage with inbound, pre-qualified clients to explain available benefit and financial protection options in a clear and supportive manner.
• Guide clients step-by-step through enrollment and application processes, ensuring accuracy and ease of completion.
• Provide a high level of customer service while building trust and long-term client relationships.
• Maintain detailed records of client interactions, progress, and outcomes within internal systems.
• Support clients in understanding their options so they can make informed decisions aligned with their needs.
• Collaborate with team members and leadership to improve service quality and client experience.
• Participate in ongoing training to strengthen product knowledge and communication skills.

• Strong communication and interpersonal skills with the ability to explain information clearly and build rapport quickly.
• Self-motivated, coachable, and comfortable working in a performance-based environment.
• Ability to follow structured processes while adapting to individual client situations.
• Strong organizational skills and attention to detail in managing client information.
• Previous experience in customer service, client support, or sales is an asset but not required.
• Comfortable working independently in a remote environment with minimal supervision.
• Basic digital literacy and familiarity with online communication tools and CRM systems.

• Fully remote role with flexible scheduling (full-time or part-time options available).
• Pre-qualified inbound leads provided (no cold calling or outbound prospecting).
• Performance-based compensation with uncapped earning potential.
• Structured onboarding program with training and continuous mentorship.
• Opportunities for career advancement and leadership development.
• Skill development in client communication, benefits education, and consultative support.
• Income model directly tied to effort, results, and performance.