Director, Strategic Engagement, Life Sciences in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Strategic Engagement, Life Sciences based in United States.

This leadership role sits at the intersection of healthcare data, life sciences strategy, and customer success, driving measurable outcomes for some of the most important organizations in the pharmaceutical and healthcare ecosystem. You will lead strategic engagement efforts focused on maximizing customer value, accelerating adoption, and ensuring long-term partnership success across complex, high-impact accounts. The position combines team leadership, customer advisory responsibilities, and commercial accountability in a fast-paced, mission-driven environment. You will guide a team of engagement leads while also directly managing key accounts, acting as both strategist and hands-on operator. The role requires deep curiosity, strong commercial instincts, and the ability to translate customer goals into scalable solutions. You will collaborate closely with cross-functional stakeholders to influence product direction, improve service delivery, and strengthen customer outcomes. This is a high-visibility role for a leader who thrives in ambiguity and is motivated by transforming healthcare through better use of data.

• Lead and develop a team of strategic engagement professionals while directly managing select high-value life sciences accounts
• Drive customer success outcomes including adoption, retention, satisfaction, renewal performance, and overall value realization
• Act as a strategic advisor to pharmaceutical and life sciences clients, aligning solutions with their clinical, operational, and research objectives
• Oversee complex, multi-stakeholder account programs ensuring effective execution, prioritization, and delivery against customer goals
• Translate customer insights and industry trends into actionable recommendations that inform product and commercial strategy
• Partner with cross-functional teams including product, sales, and operations to improve service delivery and expand customer value
• Identify opportunities to accelerate customer impact through improved data usage, analytics adoption, and workflow optimization
• Foster a customer-centric culture internally by sharing insights and best practices across teams

• 8+ years of experience in healthcare technology or customer-facing strategic roles
• 4+ years of experience working with pharmaceutical, biotech, or life sciences organizations preferred
• Proven experience managing complex enterprise or high-value customer accounts with measurable business outcomes
• Demonstrated leadership experience managing and developing teams in a customer success, account management, or strategic services function
• Strong understanding of real-world data (RWD), real-world evidence (RWE), healthcare analytics, or related life sciences domains
• Experience working with CROs, healthcare systems, or other life sciences ecosystem stakeholders
• Strong program and project management skills with the ability to manage ambiguity and competing priorities
• Excellent communication and relationship-building skills across senior internal and external stakeholders
• Strategic thinker with the ability to connect customer needs with broader business and product opportunities
• Bachelor’s degree required or equivalent professional experience

• Competitive base salary with performance-based variable compensation ($150,000 – $190,000 USD range)
• Comprehensive health, dental, and vision insurance coverage
• Life insurance and disability protection
• Mental health and wellness support resources
• Paid time off and company holidays
• Paid family and medical leave programs
• Retirement savings plan options
• Flexible work environment supporting remote-first collaboration
• Professional development and learning opportunities
• Inclusive workplace culture focused on impact, growth, and belonging