Supports and Services Specialist in Annapolis, Maryland at The Arc Southern Chesapeake
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Job Description
JOB TITLE: Supports and Services Specialist
DEPARTMENT: Business Operations Department
REPORTS TO: Manager of Person-Centered Services
FLSA CLASSIFICATION: Non-Exempt
JOB PURPOSE:
The Supports and Services Specialist is responsible for leading the organization’s admissions, referral development, and transition processes. This role serves as the ambassador of the organization, ensuring appropriate placement into programs, stakeholder engagement satisfaction, and sustainable growth. The Supports and Services Specialist also assists in the development and implementation of Person-Centered Plans (PCP) by utilizing the Council on Quality and Leaderships (CQL’s) Personal Outcome Measures (POM) to identify meaningful outcomes, build individualized goals and PCP’s, and collect data to improve both service delivery and organizational outcomes. Through collaboration and commitment to person-centered excellence, this position promotes quality person-centered planning and helps to ensure services are responsive to each individuals unique goals, preferences, and needs.
This position will be a hybrid role with some responsibility to work in the offices, in Southern Chesapeake region to include Calvert, Charles, St. Mary's and Anne Arundel area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Admissions & Intake Coordination
Person-Centered Planning Coordination and Improvement
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or higher in Human Services, or other related degree required
- Minimum of three years relevant experience preferred.
- Demonstrated knowledge and understanding of Maryland Developmental Disabilities Administration (DDA) service delivery systems, and legal and regulatory requirements.
- Working knowledge Person-Centered Practices required (CQL’s POM preferred).
- Knowledge and experience with Intellectual and Developmental Disabilities (IDD) and common support strategies.
- Healthcare knowledge is preferred.
JOB KNOWLEDGE, SKILLS, AND ABILITIES:
- Working knowledge of office applications, e.g., MS Office Suite
- Ability to learn custom case management and reporting applications.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality, tact, and discretion when dealing with personal and sensitive information.
- Excellent organization, analytical, and multi-tasking skills.
AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to operate a computer for extended periods of time. Usual office working conditions.
WORK ENVIRONMENT:
- While performing the duties of this job, the employee is not exposed to weather conditions.
- The noise level in the work environment is usually moderate.
- Usual office working conditions.
The Arc Southern Chesapeake is a drug-free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Chesapeake is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.