Avionics Products Support Engineer in Phoenix, Arizona at Acron Aviation

Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Our avionics portfolio includes surveillance, recorders, displays, and related systems developed in regulated environments and deployed on aircraft worldwide. Through our Aftermarket organization, we support operators, OEMs, and maintenance providers by delivering technical expertise, product support, reliability improvements, and lifecycle sustainment solutions that maximize system availability and customer value. This work requires close collaboration across engineering, operations, quality, and customer support teams to ensure safe, reliable, and effective in-service performance.

The Avionics Product Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and Flight Recorder and Display products, including Flight data and cockpit recorders (FDR, CVR, CVDR), Ground Support Equipment (GSE), flight data analysis, electronic standby indicators (ESI), thermal switches, flight recorder accident data recovery, Iridium SATCOM.

As a member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns. The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.

Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers. The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.

You will bring hands-on experience applying Automation and AI to improve customer outcomes, e.g., faster diagnostics, smarter maintenance workflows, or automated reporting. You will use a continuous improvement mindset to simplify processes, eliminate repeat issues, and drive measurable gains in uptime, quality, and response time.

Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other legally protected characteristic.

Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer.