Client Engagement Officer in Toowong, Queensland at Dovida

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Were looking for a proactive and empathetic Client Engagement Officer to join our team.

In this role, youll connect directly with clients through outbound calls, building meaningful relationships and supporting them to make the most of their home care services. Youll play a key role in understanding client needs, identifying opportunities to enhance their experience, and helping them access the full benefits of their care packages.

This is a great opportunity for someone who enjoys combining strong communication skills with a commercial mindset, and who is passionate about improving outcomes for older Australians.

This role will beoffered on an initial 6-month contract with the opportunity to extend.

• Proactively engage with clients through outbound calls to understand their current services and identify unmet needs
• Build strong, trusted relationships through regular and meaningful client interactions
• Educate clients on available services and how these can support their wellbeing and independence
• Identify opportunities to increase utilisation of approved care hours in line with client goals
• Work collaboratively with internal teams to convert opportunities into scheduled services
• Respond to client concerns and provide solutions to support service uptake
• Accurately record all client interactions and outcomes in CRM systems
• Monitor and follow up on opportunities to ensure service conversion
• Escalate complex care needs or risks to appropriate teams

• Experience in an outbound call centre, customer engagement, or sales-focused role
• Strong communication skills with the ability to build rapport and influence outcomes
• A customer-first mindset with genuine empathy for older clients
• Ability to work towards targets and performance metrics
• Confident using CRM systems and managing administrative tasks
• Experience in aged care, healthcare, or community services (highly regarded)
• Strong problem-solving skills and ability to navigate client barriers

• Enjoy your birthday your way with a paid day off
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
• Bring your four-legged friend to work on our much-loved Dog Friendly Fridays!

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

Please submit your resume and a cover letter detailing your suitability for this role.

@dovidahiringnow