Busperson in Humacao at Palmas Hospitality Management LLC

Job Summary

The Busperson/Server Assistant supports the front-of-house team by ensuring a clean, well-organized dining environment and assisting servers in delivering outstanding guest service. This role is responsible for setting and resetting tables with spotless china, glassware, silverware, and linen, maintaining cleanliness and sanitation throughout service, and responding promptly to guest needs. With a courteous and proactive approach, the Busperson helps uphold service standards, refills beverages, clears tables, and ensures a smooth, welcoming experience for every guest.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Previous F&B experience preferred (but no required).

• Strong customer service skills.

• Fully bilingual (English and Spanish).

• Safety and Food Handling Certification.

• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.

• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission (for Busperson at The Vault).

Skills and Competencies

• Has the ability to maintain strong attention to detail, ensuring tables are properly set and all service areas meet cleanliness and presentation standards.

• Can deliver exceptional guest service, responding promptly, courteously, and professionally to guest needs and requests.

• Has the ability to work collaboratively with others, communicating effectively with servers, hosts, and kitchen staff to support smooth and efficient operations.

• Can manage time effectively and prioritize tasks, ensuring all responsibilities are completed promptly during high-volume service periods.

• Has the ability to work a flexible schedule, including availability on weekends and holidays, to accommodate the needs of the restaurant during peak times.

• Can proactively identify and address cleanliness or organization issues to maintain a polished and inviting environment.

Physical Requirements

• Flexible and long hours sometimes required.

• Routinely required to bend, stoop, stand, and walk for extended periods.

• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.