Telecom Support Representative in Concord, Massachusetts at New Horizons Communications

Join Our Growing Team at NHC - A Telecommunications Innovator!

Are you ready to be a vital part of a dynamic team in the telecommunications industry? NHC, a leading provider of innovative solutions to customers, is expanding its team and is seeking a dedicated Sales Support Representative to join us on our exciting journey.

About Us: NHC is at the forefront of telecommunications, delivering cutting-edge technology solutions to our nationwide customer base. Headquartered in Concord, MA, with an additional office in Fairport, NY, we are on a steady growth trajectory thanks to our strategic partnerships with top technology service distributors and advisors.

With the increased sales and volume, we are looking for a West Coast Sales Support Representative to join our Sales Support Team.

Brief Role Description:
The primary focus of the position is to support the Sales Team and to ensure complete and accurate data flows through the sales process.

Key Responsibilities

• Assist with opportunity/quote creation & management
• Process in-flight order re-quotes requested by Project Managers, ensuring pricing and quote details are updated accurately and communicated promptly
• Generate customer contracts and Master Service Agreements (MSAs), coordinate their distribution, and follow up to obtain all required signatures
• Validate data accuracy across various systems
• Coordinate & communicate with Sales Reps, Sales Ops, Finance & Customers through various sales activities
• Review & modify data sets in Microsoft Excel
• Document & communicate customer & sales challenges on a regular basis
• Provide day-to-day administrative support for the sales teams
• Maintain and manage data accuracy and data processes to support the sales and quoting teams

Qualification Requirements

• 1–2 years of previous telecommunications experience preferred, with working knowledge of common telecom acronyms, terminology, service types, products, and industry processes.
• Excellent written and verbal communications skills
• Strong organizational and time management skills
• Must enjoy working in a fast-paced environment
• Intermediate to advanced Excel skills needed
• Must possess excellent attention to detail

SALARY & BENEFITS
This is a full-time position requiring 40 hours per week, Monday through Friday. The expected salary range for this role is $68,000 – $85,000 per year. This range represents our good faith estimate at the time of posting. Final salary offers are determined by a candidate's specific experience, skills, and qualifications. We also offer a generous benefit package that includes Health, Life, Dental, and 401K with company match.

WHY NHC?
We are a family oriented high growth organization that is growing rapidly!