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What is the role of a Onboarding Manager at CAMS (Community Association Management Services)?

The Onboarding Manager position at CAMS (Community Association Management Services) is a Full-Time opportunity in the relevant field.

Where is this Onboarding Manager job located?

Wilmington, North Carolina, 28401, United States

What industry does this Onboarding Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Onboarding Manager job?

Compensation will be discussed during the hiring process.

Onboarding Manager job near me in Wilmington, North Carolina at CAMS (Community Association Management Services)

CAMS is on the search for an Onboarding Manager that will have the ability to work out of their home as long as they live in NC or SC. This position is full-time, Monday-Friday, salaried with benefits.

The CAMS Onboarding Manager leads the onboarding process for associations newly joining CAMS, ensuring a seamless and professional transition experience. This role is responsible for working directly with Board members and other management companies and coordinating with CAMS team members across all departments to deliver consistent, high-quality service aligned with CAMS Way standards.

Key Responsibilities

Onboarding Leadership: Own the end-to-end onboarding process for new associations, from initial setup through full operational integration. Serve as a member of the Operations Management team.
Team Supervision & Training: Directly supervise the Association Onboarding Administrator and oversee staff to ensure timely task completion and cross-functional alignment.
Process Execution: Implement CAMS Way onboarding protocols, including data integrity checks, association setup in Vantaca, client meetings, welcome packet delivery, portal setup, and compliance documentation.
Client Experience: Serve as the primary liaison to Boards and prior management for new associations during onboarding, providing Trusted Guidance and proactive communication to build confidence and satisfaction.
Collaboration: Partner with Regional Vice Presidents, Community Managers, Sales team, Accounting team and Customer Experience to ensure onboarding transitions are smooth and tailored to each association’s needs.
Developer Relations: Foster relationships with developer clients and track developing communities from inception through initial funding; partner for regional team.
Data Management: Follow-up with prior management to ensure association files are received and provided to the correct operational department.
Continuous Improvement: Identify process gaps and recommend improvements to enhance onboarding efficiency and client retention.

Qualifications

Proven leadership experience in operations, client onboarding, or project management.
Strong organizational and communication skills.
Ability to manage multiple priorities and lead cross-functional teams.
Proficient in association governance, community management, association accounting, interpretation of financial statements.
Familiarity with CAMS systems (e.g., Vantaca, Basecamp, Microsoft, Zoom, AvidX, Southdata, Strongroom, VendorSmart) and onboarding workflows preferred.

Onboarding Manager in Wilmington, North Carolina at CAMS (Community Association Management Services)

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