Instructional Technologist in Bristol, Rhode Island at Roger Williams University

Company Description:

At Roger Williams University, students are prepared to be thinkers and doers ready to solve challenging problems with innovative solutions. RWU offers 50 majors and robust offerings of graduate and professional programs across eight schools of study including Rhode Island's only law school, with campuses on the coast of Bristol and in the heart of Providence, R.I. With small classrooms and a focus on undergraduate and graduate research and community engagement, a Roger Williams education blends the strength of liberal arts and professional studies, providing all students with the depth and breadth of interdisciplinary thinking and well-rounded knowledge necessary to succeed in our interconnected, global world. RWU is committed to strengthening society through engaged scholarship so that students graduate with the ability to think critically and apply the practical skills that today's employers demand.

Roger Williams University seeks to recruit and support a broadly diverse community of faculty and staff. We value all races, genders, identities, and abilities. RWU is committed to creating a thriving community that encourages lifelong learning, professional development, and academic innovation.

To learn more about Roger Williams University's commitment and support of diversity and inclusion, please visit https://www.rwu.edu/who-we-are/diversity-equity-inclusion.

Job Description:

Reporting to the Dean of Libraries, the Instructional Technologist is responsible for assisting in the implementation and maintenance of all supporting technologies which enhance the teaching and learning process. The Instructional Technologist is a direct line of support for faculty and students for any University-approved academic technologies. The Instructional Technologist partners with others to address the creation of documentation, training, and learning materials related to instructional technologies.

The current RWU Learning Management System is D2L Brightspace.

Essential Functions

Provide tier 1 and tier 2 end-user support, including diagnosing, troubleshooting, resolution, escalation, and follow up as needed on campus and online for both faculty and students in the use of D2L Brightspace and related instructional technologies.

Assist with installation, maintenance, and support of all approved academic technologies. Support faculty in integrating emerging technologies, including multimedia (Panopto), and collaboration tools.

Monitor, track and manage Instructional Design service request tickets through Freshservice ITSM platform, ensuring timely resolution and clear communication.

Create and deliver training and develop how-to documentation of instructional technologies and tools as required.

Additional Functions

Collaborate with Instructional Design staff to ensure that users are informed about current developments and policies related to instructional technologies at RWU.

Support faculty in applying instructional design principles to technology use.

Ensure instructional materials meet accessibility standards (e.g., captioning, screen reader compatibility).

Assist in evaluating and piloting new educational technologies.

Requirements:

Bachelor's degree.

Minimum of two years' experience supporting or administering an LMS (preferably D2L Brightspace or similar platforms such as Canvas or Blackboard).

Strong interpersonal and communication skills.

Ability to translate technical concepts for non-technical users.

Preferred Qualifications

Prior experience working in an academic environment and in D2L Brightspace.

Additional professional education and/or experience.

At the University's discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Additional Information:

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here.

RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. TITLE IX COORDINATOR: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 /Email Address: jstanley@rwu.edu

Application Instructions:

Please attach a resume, cover letter, and list of three (3) professional references.