Assistant Service Manager in Cincinnati, Ohio at Performance Kings Honda

Position Summary

We are seeking a motivated and customer-focused Assistant Automotive Service Manager to support the daily operations of a high-volume service department. This role assists in leading service advisors and technicians, ensuring exceptional customer satisfaction, maintaining efficient workflow, and helping achieve departmental sales and profitability goals.

Key Responsibilities

• Assist the Service Manager with daily service department operations.
• Support, coach, and develop service advisors and support staff.
• Monitor workflow and technician productivity to ensure efficient vehicle repairs and maintenance.
• Help maintain high levels of customer satisfaction and resolve customer concerns professionally.
• Review repair orders for accuracy, completeness, and compliance with dealership standards.
• Forward thinkin, build an execute project(s) and timelines
• Ensure warranty, manufacturer, and dealership policies are followed.
• Monitor appointment scheduling and service retention efforts.
• Assist in achieving department sales, gross profit, and CSI (Customer Satisfaction Index) goals.
• Maintain a safe, clean, and organized service department.
• Collaborate with Parts, Sales, and Warranty departments to ensure a seamless customer experience.
• Step into leadership responsibilities in the absence of the Service Manager.

Qualifications

• 3+ years of automotive service experience, preferably in a leadership or advisor role.
• Strong knowledge of automotive repair processes and service department operations.
• Excellent communication and customer service skills.
• Proven ability to lead teams and manage multiple priorities.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar preferred).
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• Previous experience as a Service Advisor, Shop Foreman, Parts Manager or Assistant Service Manager.
• OEM dealership experience (Honda experience preferred, if applicable).
• Strong understanding of service retention and customer experience initiatives.

Compensation & Benefits

• Competitive salary plus performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Ongoing manufacturer and leadership training.

What Success Looks Like

• Meets or exceeds CSI objectives.
• Maintains a productive and efficient service workflow.
• Effectively supports service team development.
• Helps achieve department sales and profitability goals.
• Builds lasting relationships with customers through exceptional service.

Apply today to join a team dedicated to delivering outstanding customer experiences and operational excellence in automotive service.