Shipping & Receiving Clerk in Menlo Park, California at Nia Hotel

Responsible for receiving, processing, tracking, and distributing incoming and outgoing deliveries, packages, and mail. Ensures accurate inventory records, verifies package conditions, coordinates guest package deliveries, and maintains the security and organization of the receiving area. Provides professional guest service while following company policies, safety procedures, and shipping regulations.

• Receive, unload, and process deliveries, verifying incoming freight against invoices and receiving reports.
• Sort, stage, label, and deliver merchandise to the appropriate departments.
• Verify and track inventory, maintaining accurate inventory reports and receiving logs.
• Reconcile shipping invoices and receiving reports to ensure accuracy of quantities.
• Receive, store, ship, and distribute incoming and outgoing packages and mail.
• Maintain the security and organization of the receiving room and ensure the safekeeping of packages.
• Follow all applicable hazardous materials shipping guidelines and regulations.
• Prepare and ship outgoing mail and packages.
• Inspect packages upon receipt to verify quantity and condition before delivery to guests.
• Communicate with guests regarding received packages and coordinate deliveries.
• Maintain accurate shipping and receiving records, including obtaining guest signatures for package deliveries.
• Report lost, damaged, or missing packages to the appropriate management personnel.
• Report workplace accidents, injuries, and unsafe conditions to management.
• Complete required safety training and certifications.
• Follow company policies and procedures, including uniform, grooming, confidentiality, and asset protection standards.
• Provide professional, timely, and courteous service to guests.
• Communicate clearly and professionally with guests, coworkers, and management.
• Answer telephone calls using proper etiquette and maintain positive working relationships with team members.
• Perform other reasonable duties as assigned by supervisors.