Associate Compensation Advocate in Melbourne, Victoria at Returned & Services League of Australia (Victoria Branch) Inc

About RSL Victoria

The Returned & Services League - Victorian Branch (RSL Victoria) is Victoria’s largest and oldest veteran charity. Our mission is to provide the best possible supports and services to all generations of veterans in Victoria. The State Branch office of RSL Victoria provides overarching leadership to our network of over 260 Sub-Branches and represents our 200,000+ members on veteran related issues. As a member of RSL Victoria you directly contribute to this mission through our veterans’ support services, veteran advocacy, commemoration of service, and fostering of camaraderie amongst serving and ex-serving Defence Force personnel working with the Sub-Branch network.

About the role

Our Associate Compensation Advocate will be a crucial member of the advocacy team supporting the Military Compensation Advocates and Senior Advocates with the preparation and administration of drafting claims, reviewing evidence, monitoring case progression and maintaining client records.

This role will be ideal for someone seeking a future career in military compensation advocacy. You will have the opportunity to be mentored and receive supervision to support you with military compensation legislation.

We have one (1) 2-year full-time fixed term contract and one (1) 2-year part-time 0.5 FTE available. These roles are based at ANZAC House in Melbourne, CBD.

What you'll do

You will be required to build relationships with veterans and their families to collect, review and draft compensation claims, plus all required supporting documentation. You will be required to build strong relationships with veterans and their families to collect supporting documentation, review information, and draft compensation claims, providing administration support throughout the compensation claim lifecycle.

Throughout the process you will learn to also identify information gaps and take a proactive approach to collect missing documentation. You must communicate clearly with the Advocates to track and monitor claims, escalate complex matters and refer any legislative issues to an Advocate or Senior Advocate.

About you

We are seeking collaborative team players with experience in claims administration and a commitment to completing formal Military Compensation Advocacy training. You are someone who can build rapport with others easily, using active listening skills, and lead with empathy and understanding. You are passionate about your role, with strong attention to detail and excellent time management skills, whilst thriving in a fast-paced working environment. You have a keen desire to learn and grow within a small team structure.