Hotel Concierge in King Of Prussia, Pennsylvania at Lodgeworks

Concierge | JOB DESCRIPTION

LodgeWorks is actively hiring for a Hotel Concierge.

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Concierge is responsible for providing attentive, courteous and efficient service to all guests throughout their stay and assisting guests with personal services. The Concierge is responsible for assisting guests with various tasks related to their visit and providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service.

Your day-to-day

• Work with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations.
• Provide information regarding area, including directions, attractions, shopping, nightlife and recreational opportunities.
• Respond to special requests for services, including but not limited to dentists, doctors, childcare and florists.

• Arrange and confirm recreational, business and dining activities for guests both inside and outside the hotel.
• Register VIP guests as needed.
• Review shift logs/daily memo books and document pertinent information.
• Welcome and register hotel guests, explain the accommodations and establish a genuine relationship.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Take reservations accurately and efficiently.
• Fill all reasonable in-house guest requests and requirements; anticipate needs, respond to all guest complaints, record such in a timely manner and take action when needed.
• Answer, record and process all guest calls, messages, requests, questions and concerns.
• Processes both incoming and outgoing packages, faxes, messages and mail in an accurate and timely manner.
• Ensure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are current.
• Remain calm and alert, especially during emergency situations or heavy hotel activity, serving as a role model for the team and other associates. Know and communicate hotel emergency procedures. Inform and assist guests in emergencies.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)?
• Referral bonuses
• Flexible spending accounts?

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.