Mercantile Hall Event Staff Member in Burlington, Wisconsin at Mercantile Hall
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Job Description
About the Role
We are hiring Event Staff for Mercantile Hall! Event Staff Members play a direct and integral role in making each couple’s wedding day shine while supporting the smooth, safe, and welcoming operation of the venue.
This position is best suited for someone looking for steady, year round, weekend work who enjoys being part of a reliable and joyful team. We invest in training our Event Staff and value individuals who want to grow with us, so this is not a seasonal or summer-only role.
Scheduling and Shifts
We have three shifts for Event Staff at each of our weddings:
- Morning Shift: 7:00am to 12:00pm
- Afternoon Shift: 1:00pm to 6:00pm
- Closing Shift: 7:00pm to 1:00am
Candidates must be available to work both morning & afternoon shifts, or just closing shifts on a day on days they are available.
While weekend availability is a general requirement, most Event Staff are scheduled for two of the three days each weekend. Currently, our highest availability need is on Fridays, particularly morning and afternoon shifts!
Role Description
Event Staff Members support all phases of a wedding day at Mercantile Hall. During the morning shift, staff prepare the venue for the couple and their vendors. After a short break, staff return for the afternoon shift to assist the Event Manager with transitioning the space from ceremony to reception. The final shift is the closing shift, where Event Staff assist the Closing Captain with tear down and resetting the venue.
Mercantile Hall events often involve both indoor and outdoor spaces, so adaptability and awareness of the environment are important. Staff help maintain a polished, welcoming atmosphere throughout the entire property.Because weddings are once in a lifetime events, this role requires reliability, professionalism, and strong attention to detail. Event Staff are expected to follow direction, respect established processes, and contribute to an environment that feels calm, organized, and guest focused, even during fast paced moments.
This is a long term, year round role for individuals who value consistency and take pride in contributing to meaningful celebrations.
Duties and Responsibilities
- Greet, direct, and thank guests throughout events
- Set tables and chairs for events or tours
- Prepare both indoor and outdoor spaces for ceremonies and receptions
- Hang lighting and customer décor as directed
- Set linens and fold napkins
- Restock bathroom and kitchen supplies
- Prepare kitchen space for catering teams
- Set and move ceremony chairs as directed by the Event Manager
- Set outdoor furniture including tables, chairs, heaters, and other elements
- Light candles and maintain event ambiance
- Assist with transitions between ceremony, cocktail hour, and reception
- Assist with tear down, reset, and end of night clean up
- Move and store chairs, tables, and furniture safely and efficiently
- Garbage removal and general upkeep throughout the event
- Support additional tasks as delegated by the Event Manager
Who do you have to be?
- Someone with an existing full-time or part-time job (or nearby school location) with flexibility to work at our venue on the side
- Lives within 30 minutes of the venue in Burlington, WI
- Someone who lives nearby year-round (does not leave for school)
- Experienced in hospitality and/or customer service
- Likes the idea of working out (exercising) while at work
- Able to stand for the entirety of a shift and able to lift up to 50 lbs comfortably
- Converses well with guests
- Works well within a team but does not need a team to succeed
Guest Experience Expectations
Comfort speaking with guests, vendors, and teammates is essential. This is a guest facing role where your presence directly contributes to the overall experience. A confident, service oriented mindset is key to making others shine.
Mission Statement: Making Other People Shine
Core Values:
- CARE: We care first for each other, then customers
- SERVICE: We wow our customers with service and hospitality
- PROCESS: We follow repeatable systems to ensure consistently excellent experiences for our customers and co-workers
- IMPROVEMENT: We constantly improve and raise the bar on our service experience, our facility, our brand, ourselves
Compensation:
$17/hour
Key Details:
Job Type: Part-time
Schedule: *Friday* & Saturday/Sunday | 7a-12p & 1p-6p
Work Location: Mercantile Hall