Director of Clinic Operations Surgical Oncology in West Palm Beach, Florida at Cancer Center of South Florida PLLC

POSITION SUMMARY:

The Director of Clinic Operations is responsible for the overall leadership, strategic direction, administration, and operational performance of the oncology clinic sites. This role ensures the delivery of exceptional, patient-centered care while overseeing clinical and administrative functions, driving operational excellence, and supporting organizational goals. The Director provides leadership to cross functional team members, manages resources effectively, promotes regulatory compliance and quality improvement initiatives, and fosters a culture of collaboration, accountability, and continuous growth. The Director serves as the primary liaison among physicians, staff, patients, executive leadership, and external partners to ensure the successful operation and advancement of the clinic and future practice locations.

CORE ESSENTIAL RESPONSIBILITIES:

• Provides strategic and operational leadership for assigned clinic(s), ensuring the delivery of high-quality, patient-centered care, exceptional service, and achievement of organizational objectives.
• Directs and oversees all clinical and administrative operations, including patient access, scheduling, staffing, workflow optimization, resource allocation, and service delivery.
• Leads, develops, and evaluates clinical and administrative teams, fostering a culture of accountability, collaboration, employee engagement, and continuous improvement.
• Partners with physicians, advanced practice providers, and organizational leadership to optimize clinical workflows, provider productivity, patient throughput, and operational performance.
• Oversees provider onboarding and offboarding activities and supports provider recruitment, retention, and engagement initiatives.
• Develops, monitors, and manages operational budgets, financial performance, revenue cycle operations, and resource utilization to ensure fiscal responsibility and achievement of performance goals.
• Analyzes operational, financial, and clinical performance metrics and implements strategies to improve quality, efficiency, patient satisfaction, and financial outcomes.
• Leads quality improvement, patient safety, risk management, and regulatory readiness initiatives to support operational excellence and high-quality patient care.
• Ensures integrity, accuracy, and timely reporting of operational and clinical data and maintains effective processes for documentation and performance monitoring.
• Establishes and maintains collaborative relationships with physicians, hospitals, health systems, referring providers, community partners, and other stakeholders to support coordinated care and organizational goals.
• Serves as the primary liaison among providers, staff, executive leadership, patients, hospitals, and external partners, communicating operational performance, challenges, opportunities, and recommendations.
• Partners with executive leadership on strategic planning, service line development, organizational growth initiatives, facility planning, and expansion efforts, including future multi-site operations.
• Develops scalable operational processes, staffing models, and performance standards that support organizational growth and ensure consistency across current and future clinic locations.
• Performs other duties as assigned to support departmental and organizational objectives.

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree in business, Healthcare Administration, or Finance required
• Master’s degree in Business Administration (MBA), Public Health (MPH), Healthcare Administration (MHA), or a related field preferred.
• Minimum of seven (7) years of work experience in Medical Practice Management.
• Oncology experience preferred

REQUIRED CERTIFICATES, LICENSE OR REGISTRATION:

None

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

• Excellent verbal and written communication skills, with strong interpersonal, customer service, and conflict-resolution abilities.
• Strong analytical skills and attention to detail.
• Strong business acumen with the ability to exercise sound judgment, take initiative, and drive results.
• Advanced proficiency in Microsoft Office applications, including Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, as well as business intelligence and reporting tools.
• Comprehensive knowledge of patient registration, scheduling, insurance verification, referrals, authorizations, and front-end revenue cycle operations.
• Knowledge of commercial and government insurance plans, reimbursement requirements, and payer regulations.
• Understanding of financial counseling, time-of-service collections, cash handling, budgeting, and basic financial management principles.
• Proficiency in electronic health record (EHR) and patient access systems.
• Knowledge of medical terminology and oncology-related clinical workflows.
• Knowledge of applicable federal and state regulations, including HIPAA and other privacy and compliance requirements.
• Ability to manage difficult conversations and resolve issues professionally with patients, families, providers, and staff.
• Strong collaboration skills with clinical, operational, and revenue cycle teams.
• Ability to analyze operational and financial data, prioritize competing demands, and implement process improvements.