Night Auditor - Hotel Ulysses in Baltimore, Maryland at ASH People LLC

ASH Hotels designs, develops, owns, and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their East Coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.

About the role

We're seeking a reliable and detail-oriented Night Auditor to be the overnight guardian of our hotel. In this essential role, you'll ensure our property runs smoothly during the quiet hours while providing exceptional service to late-arriving and early-departing guests. You'll handle front desk operations, maintain security, and complete important daily reporting that keeps our operations seamless. This position is perfect for someone who enjoys working independently, values responsibility, and appreciates the unique atmosphere of a hotel during the overnight hours. We're looking for a night owl who takes pride in being the reliable foundation that allows our day team to hit the ground running each morning.

Daily Responsibilities

Front Desk & Guest Services

• Welcome and check in late-arriving guests with warmth and professionalism
• Process early morning checkouts and handle guest billing inquiries
• Answer phone calls and respond to guest requests or concerns promptly
• Assist guests with local recommendations, directions, and hotel information
• Handle wake-up calls, maintenance requests, and emergency situations
• Maintain detailed logs of all guest interactions and incidents

Financial Operations & Reporting

• Complete daily audit procedures including room revenue reconciliation
• Run end-of-day reports and ensure all transactions balance correctly
• Process credit card authorizations and handle cash handling procedures
• Review and verify room charges, taxes, and adjustments for accuracy
• Prepare daily reports for management and morning shift teams
• Monitor group blocks, reservations, and room inventory for the following day

Security & Property Management

• Conduct regular security walks of the property including all floors and common areas
• Monitor security cameras and respond appropriately to any concerns
• Ensure all doors, windows, and access points are properly secured
• Document any maintenance issues, suspicious activity, or safety hazards
• Coordinate with overnight maintenance staff or emergency services when needed
• Maintain key control and access logs for staff and vendor entries

Experience & Skills

• Previous hotel front desk or customer service experience preferred
• Basic computer skills and ability to learn property management software
• Strong math skills and attention to detail for financial reconciliation
• Excellent written and verbal communication abilities
• Problem-solving skills and ability to handle unexpected situations calmly
• Physical ability to walk property during security rounds

Personal Qualities & Availability

• Reliable and punctual with strong commitment to overnight schedule
• Professional demeanor and appearance for guest interactions
• Self-motivated and comfortable working independently for extended periods
• Trustworthy with handling cash, keys, and confidential guest information
• Calm under pressure with good judgment in emergency situations
• Available for overnight shifts including weekends and holidays

Schedule Requirements

• Full-time position working 3-4 nights per week
• Shift typically runs 11:00 PM to 7:00 AM (exact hours may vary)
• Flexibility for occasional schedule adjustments during busy periods

What We Offer

• Competitive hourly wage of $20
• Full-time employees are eligible to enroll in Medical, Dental, Vision, Life/Long Term/Short Term Disability insurance after 60 days of employment
• Enroll in our 401k plan with a generous company match after 90 days of employment
• Full-time employees earn 10 paid vacation days, 4 paid personal days, state-required paid sick time, and are eligible for 11 paid holidays if they work on the holiday.
• Employee discounts at Ash hotels and dining venues
• Opportunities for advancement within our hospitality group
• Comprehensive training program and ongoing professional development
• Supportive team environment in a unique property

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.