Quality Control Manager in Norristown, Pennsylvania at F 5 Construction Services LLC

F5 Restoration
Department: Roofing Division
Reports To: Pittsburgh Operations Manager / Roofing Division Manager
Location: Philadelphia, Pennsylvania (Travel throughout the Greater Philadelphia Region)
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Position Summary
The Quality Control (QC) Manager is responsible for ensuring every roofing project completed by F5 Restoration in the Philadelphia market meets company standards, manufacturer specifications, local building codes, OSHA safety requirements, and customer expectations.
The QC Manager serves as the bridge between Operations, the Roofing Inspector, Pittsburgh Headquarters, subcontractors, and the customer. Once a project has been approved and assigned for production, the QC Manager oversees the project from scheduling through final completion, ensuring quality workmanship, timely communication, and complete documentation.
The QC Manager is responsible for protecting F5 Restoration's reputation by ensuring every roof is installed correctly the first time and that every customer receives an exceptional experience.
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Primary Responsibilities
Project Scheduling
• Receive approved projects from Pittsburgh Operations.
• Contact customers within one business day of receiving a project.
• Schedule material delivery.
• Coordinate installation dates with subcontractors.
• Confirm homeowner availability.
• Verify permits have been obtained before scheduling.
• Coordinate dumpster placement when required.
• Coordinate equipment deliveries.
• Manage weather-related scheduling changes.
• Maintain the Philadelphia production calendar.
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Pre-Construction Responsibilities
Before work begins, verify:
• Materials have been ordered correctly.
• Color selections are confirmed.
• Manufacturer specifications are available.
• Permits have been approved.
• HOA approvals have been received (when applicable).
• Safety equipment is available.
• Dumpster is scheduled.
• Delivery dates are confirmed.
• Customer understands the construction schedule.
• Crew has complete work order and scope.
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Production Oversight
Monitor each roofing project for:
• Proper tear-off procedures.
• Decking inspection.
• Ice and water shield installation.
• Synthetic underlayment installation.
• Flashing replacement.
• Drip edge installation.
• Starter strip installation.
• Ridge vent installation.
• Ridge cap installation.
• Pipe flashing installation.
• Vent replacement.
• Proper nailing patterns.
• Manufacturer installation requirements.
• Jobsite cleanliness.
• Crew professionalism.
• Safety compliance.
• Daily production progress.
Conduct site visits throughout the installation process.
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Quality Assurance
Inspect completed roofing systems for:
• Correct shingle alignment.
• Proper flashing installation.
• Ridge cap installation.
• Ventilation.
• Nail exposure.
• Sealant application.
• Clean valleys.
• Drip edge installation.
• Flashing details.
• Chimney flashing.
• Pipe boots.
• Gutters.
• Cleanup quality.
• Magnetic sweep completion.
• Property damage.
• Landscaping protection.
• Final workmanship.
No project may be closed until QC approval is complete.
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Customer Communication
Maintain communication throughout production:
• Confirm installation date.
• Notify customer of material delivery.
• Explain installation process.
• Provide daily updates.
• Address customer concerns immediately.
• Conduct final walkthrough.
• Obtain completion approval.
• Explain warranty information.
• Request customer reviews.
• Maintain excellent customer service throughout the project.
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Documentation
Upload into the F5 AI System:
• Progress photos.
• Completion photos.
• Drone photos (when applicable).
• Final QC checklist.
• Manufacturer documentation.
• Warranty information.
• Customer sign-off forms.
• Change orders.
• Supplemental documentation.
• Permit inspections.
• Final notes.
Maintain complete digital job files.
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Subcontractor Management
Work directly with subcontractors by:
• Scheduling work.
• Reviewing project scope.
• Monitoring workmanship.
• Verifying safety compliance.
• Addressing deficiencies immediately.
• Tracking production timelines.
• Approving completed work.
• Reporting subcontractor performance.
• Maintaining accountability.
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Internal Communication
Coordinate daily with:
• Pittsburgh Operations
• Roofing Inspectors
• Third-Party Estimators
• Roofing Subcontractors
• Material Suppliers
• Permit Offices
• Customers
Provide regular project status updates and immediately report any delays, change orders, supplemental work, or customer concerns.
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Administrative Duties
• Update CRM daily.
• Maintain production schedule.
• Submit daily project reports.
• Verify permit inspections.
• Track project milestones.
• Monitor material deliveries.
• Coordinate final inspections.
• Submit warranty documentation.
• Verify customer payments before final closeout.
• Ensure complete digital project files.
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Safety Responsibilities
• Enforce OSHA standards.
• Conduct safety inspections.
• Verify proper fall protection.
• Monitor ladder safety.
• Ensure PPE compliance.
• Stop unsafe work immediately.
• Document safety violations.
• Maintain safe jobsites.
Safety is never compromised for production.
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Required Skills
• Strong leadership skills.
• Excellent organizational ability.
• Professional communication.
• Customer service excellence.
• Roofing system knowledge.
• Problem-solving skills.
• Conflict resolution.
• Scheduling experience.
• Attention to detail.
• Computer proficiency.
• Ability to work independently.
• Strong documentation skills.
• Time management.
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Preferred Qualifications
• Minimum 3–5 years of roofing experience.
• Roofing project management experience.
• Restoration industry experience.
• Insurance restoration knowledge.
• OSHA certification preferred.
• Drone certification preferred.
• Valid driver's license with acceptable driving record.
• Ability to climb ladders and inspect roofs safely.
• Ability to lift 50 lbs.
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Key Performance Indicators (KPIs)
The Quality Control Manager will be evaluated on:
• Projects completed on schedule.
• Customer satisfaction scores.
• Warranty claim rate.
• Rework/callback percentage.
• Final inspection pass rate.
• Quality audit scores.
• Documentation accuracy.
• Jobsite safety compliance.
• Material waste control.
• Production efficiency.
• CRM compliance.
• Average project completion time.
• Subcontractor performance ratings.
• Change order management.
• Final customer sign-offs obtained.
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Performance Expectations
• Contact customers within one business day of project assignment.
• Maintain accurate production schedules.
• Ensure every project complies with manufacturer installation requirements and local building codes.
• Perform thorough inspections before approving project completion.
• Resolve quality issues immediately.
• Keep Pittsburgh Operations informed of project status.
• Ensure every project file is fully documented before closeout.
• Deliver a professional customer experience from scheduling through final walkthrough.
• Maintain a safe, organized, and efficient jobsite at all times.
• Achieve high customer satisfaction while minimizing warranty claims and callbacks.
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Authority & Decision-Making
The Quality Control Manager has the authority to:
• Reject substandard workmanship.
• Stop work for safety violations.
• Require subcontractors to correct deficiencies before payment approval.
• Delay project closeout until quality standards are met.
• Recommend removal of underperforming subcontractors.
• Approve final project completion only after all quality, safety, documentation, and customer satisfaction requirements have been fulfilled.