Fairfield Inn & Suites Indianapolis East - Front Desk Supervisor in Indianapolis, Indiana at Aimbridge Hospitality

Fairfield Inn & Suites Indianapolis East - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid drivers license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

* Newly renovated Guest Room featuring new furniture, new double pillow top mattresses and bedding, 37 Flat Panel TV's with High-Def * At Fairfield Inn & Suites Indianapolis East, we are an award winning hotel which is conveniently located 7 minutes east of Downtown Indianapolis via I-70. The hotel has close proximity to the Indianapolis Convention Center, Lucas Oil Stadium, NCAA Hall of Champions, Conseco Fieldhouse, Indiana State Fairgrounds, Indianapolis Museum of Art (IMA), Indianapolis Motor Speedway, Broad Ripple and Bulter University. We pride ourselves on value and service with room service, free breakfast, a heated indoor pool/whirlpool, fitness center and business library. Additionally, being included in a multi-hotel complex allows us to offer guests access to our full service Marriott, which features newly renovated indoor pool, expanded fitness center and restaurant, which are all on the same campus. Our upscale Fairfield Inn & Suites is ideal for both business and leisure travelers.

Application deadline for Colorado positions: