Senior IT Manager in Coppell, Texas at Birdeye Inc.

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.

Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com.

About the role

The Senior IT Manager will lead and manage Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems while ensuring the security, efficiency, and performance of IT operations.

We are looking for a forward-thinking leader who doesn't just manage "the way things are," but actively reimagines IT through the lens of automation. The ideal candidate has a deep background in AI and Agentic frameworks, having successfully transitioned traditional IT service management into a self-healing, automated ecosystem.

• Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence.
• Oversee IT operations including infrastructure, applications, security, and support services.
• Manage relationships with external vendors and service providers.
• Ensure compliance with industry regulations, security standards, and best practices.

• Collaborate with senior leadership to develop and implement IT strategies that support business objectives.
• Define and implement IT policies, processes, and standards.
• Plan and execute IT projects, ensuring alignment with business goals, on-time delivery, and within budget.
• Drive digital transformation initiatives and identify areas for improvement in IT processes and services.

• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, storage, and cloud services).
• Ensure the availability, reliability, and scalability of systems and applications.
• Lead cybersecurity initiatives to protect systems and data, including risk assessments, vulnerability management, and incident response.
• Own identity and access management for the workforce: SSO (SAML/OIDC), MFA, SCIM-based provisioning and deprovisioning, and joiner/mover/leaver processes.
• Manage endpoint security and compliance across macOS, Windows and mobile (MDM, EDR, patching, disk encryption), partnering with the Security team on vulnerability remediation and incident response.
• Support audit and compliance programs (SOC 2, ISO 27001, HIPAA) by owning IT controls and evidence.
• Monitor AI tool usage and adoption, and report on productivity impact, risk and spend to leadership.
• Train employees on safe and effective AI use, and act as an internal champion for responsible adoption.

• Manage the IT budget, ensuring efficient allocation of resources.
• Optimize IT investments to achieve cost savings and improve technology ROI.
• Track and report on IT performance metrics and financials.

• Work closely with internal stakeholders to understand their technology needs and deliver solutions that meet business requirements.
• Provide regular updates to senior leadership on IT performance, risks, and opportunities.

• 7+ years experience in IT or related industry
• Must be ITIL Foundation certified. CCNA, MCP certifications preferred
• Bachelor's and/or Master's degree in Computer Science, Information Systems.
• Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Expertise in data governance preferred
• Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion
• Hands-on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry-leading IT systems.
• Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration, and life-cycle management.
• Ability to work independently and must have strong organizational, communication, and customer service skills
• Expertise in managing IT operations remotely for global locations
• Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
• Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.