Help Desk Assistant at University of New Mexico – Los Lunas, New Mexico

Requisition ID: req33413

Working Title:
Help Desk Assistant

Position Summary:
POSITION SUMMARY: We are seeking responsible, self-motivated students tostaff our campus-wide IT support services, respond to e-mail inquiries, sortand process work tickets, run routine IT repairs on campus, and help withspecial projects such as mass installations of software/hardware. Thesuccessful candidates will be assigned to work directly with IT management anddistributed local IT staff to resolve technology issues in various departments.DUTIES AND RESPONSIBILITIES: • Plays an integral role as front-line staff inthe IT support operations of the UNM Valencia campus by responding to andtroubleshooting email, online, and in-person inquiries • Manage computerlab/classroom systems with IT Staff • Configures, manages and repairscomputers, printers, smartphones, and other devices used by faculty, staff andstudents • Provides in-the-field assistance to users with various computerhardware and software issues • Utilizes a central ticketing system tocommunicate with colleagues and resolve issues in conjunction with higher-levelIT resources both centrally and within their assigned department • Assists inmaintaining inventory of equipment and supplies
Campus:
Valencia

Department:
Valencia Branch

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
$15.00 Hourly
Background Check Required:
No
For Best Consideration Date:
3/20/2026

Application Instructions:
Include Resume and Check with Financial Aid to make sure you have a Work Study Award.Minimum Qualifications: Equivalencies not found for this position