IT Analyst (On-Site) at Top Tier Reps LLC – Washington, District of Columbia

Our client, a prestigious global Am Law 100 law firm, is seeking a highly motivated IT Analyst to join their Washington, DC office. FULLY ONSITE.

This is an excellent opportunity for a tech-savvy professional with a strong customer service mindset, excellent troubleshooting skills, and a passion for delivering high-quality technical support in a fast-paced legal environment.

Salary range: $78,000 to $92,000 a year

The IT Analyst will serve as the first point of contact for technology support within the firm, ensuring seamless operation of day-to-day IT functions and high-profile meetings. The role includes frontline support, hardware/software management, and participation in firmwide technology initiatives.

• Provide first-level support for hardware, software, and conference room/meeting technology.

• Troubleshoot and resolve service requests via phone, email, and in-person support.

• Facilitate in-office and virtual meetings, including videoconferencing, presentations, and client-facing events.

• Collaborate with cross-functional teams across offices to support internal and external technology needs.

• Install, configure, and maintain desktop and laptop systems according to firm standards.

• Support mobile devices, remote access (Citrix, VPN), and endpoint security.

• Track and manage IT assets using the firm’s asset management system.

• Log, monitor, and resolve service tickets in ServiceNow or a similar ITSM platform.

• Assist with system outages, upgrades, and other scheduled or emergency IT initiatives.

• Participate in local and firmwide IT projects and deployments.

• 3+ years of experience providing IT support in a law firm or professional services environment (required).

• Strong proficiency with Microsoft Windows OS and Office Suite.

• Hands-on experience with Microsoft Teams, Citrix, and VPN remote access.

• Familiarity with Document Management Systems (e.g., iManage Work 10).

• Working knowledge of ServiceNow or similar IT ticketing platforms.

• Solid understanding of networking fundamentals, cabling, and mobile device technologies (iOS/iPadOS).

• Knowledge of security protocols and enterprise cybersecurity best practices.

• Excellent communication, interpersonal, and customer service skills.

• Ability to manage competing priorities in a deadline-driven, professional environment.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

• Experience supporting LAN/WAN, enterprise systems, and AV/meeting room technologies.

• Prior experience supporting high-level users in a law firm or professional services setting is strongly preferred.