Assistance Service Manager at Asbury Automotive Group – Stonecrest, Georgia

Assistance Service Manager
Stonecrest, GA, USA
Requisition ID Req #6443

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion

Actively promote good morale and good relationships among the dealership associates.

Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management

Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores

Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI

Motivate the service advisors to provide consistent value for the dealership’s customer.

Monitor advisors’ daily productivity, give feedback and formulate plans for improvement

Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality

Monitor advisors’ interaction with customers on the drive and telephone for effectiveness

Assist in forecasting goals and objectives for the department and strive to meet them

Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner

Attend manager meetings and conduct service dept. meetings as directed

Address and resolve customer concerns

Assist in motivating, training and developing employees

Strong verbal and written communication is required

Must be able to manage in a fast paced work environment

Must be able to manage a team, motivate and develop

Experience with CDK or other automotive software is a plus

Must have three plus years in an Automotive Service Department

Must have three plus years as an Automotive Service Writer/Assistant Service Manager

Must be at least eighteen years of age

Must have a valid Driver’s License

Must be able to pass pre-employment screening (background & drug test)

Company Benefits:
Pay and Recognition:

Weekly pay

Paid holidays & paid time off

Deferred Holiday Pay Match

Paid training

Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

INDMANAGER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Job Details
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