Spa Concierge at Ocean House Collection – Westerly, Rhode Island

The Ocean House seeks Spa Concierge

Primary Job Responsibilities:

• Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
• Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation.
• Pro-actively addressing guest concerns or questions, offering alternative solutions as needed.
• Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales.
• When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings.
• Conduct guest tours and escorts of Spa areas, fitness, and pool.

Secondary Responsibilities:

• Maintain Spa retail area with stocking, inventory count, and light cleaning as necessary.
• Complete required reports and paperwork as directed by supervisor.
• Utilize computer systems to create guest itineraries, respond to e-mail inquiries in a prompt manner, generate system tickets for Ocean House procedures and other software systems as needed.
• Other duties as assigned.

Past Work Experience: Prior guest service experience preferred.

Prior spa experience strongly preferred

Communication: Exceptional emotional intelligence

Must speak clearly and understandably

Exceptional conversation and telephone skills

Physical Requirements: Ability to stand for duration of shift

Ability to look at a screen for duration of shift

Occasional ability to lift up to 15 pounds

Environment: Performance of duties occurs indoors in temperature controlled setting.

Body Mechanics: Position will be primarily performed standing and requires use of telephone and computer equipment.