Service Professional at BLUESTONE LANE – Philadelphia, Pennsylvania

Summary/Objective

The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server’s primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system.

Positioning: The Server is positioned on the café floor so that they are accessible and within eyes reach of our local

Essential Functions/Responsibilities:

Ownership:

? Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions

? Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals

? Attends to locals in a manner consistent with the Bluestone Lane Steps of Service

? Maintains professional composure and local engagement during periods of high-volume ? Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store

? Performs well under pressure and maintains efficient, friendly and engaging local experience ? Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures

Spend through Service:

? Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time ? Deep understanding of the menu in order to educate and excite local

? Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering

? Achieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused service

Server - Cafes 7.2019 Page 1 of 2

happiness ambassador – fair go – ride the wave - mateship

Human Connection:

? Local focused, interacting and servicing locals with all needs – name, face & order every time ? Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay ? Build relationships and human connection through personalization and conversation

Premium Broad Product:

? Deep understanding of menu and ingredients in order to educate, engage and excite local using Aussie Hospitality

? Ensure product is plated to perfection

? Speed of service – provide quality product with speed and accuracy

Beautiful Spaces:

? Resets and follows Bluestone Lane table presentation standards in a timely manner

? Ensures floor & workspace are always clean and fully functioning

? Always maintains grooming guidelines

Measures of Success:

? Steps of Service followed consistently

? Achieve operational goals of minimum check of $30 per person, average table turn of 30 minutes ? Good communication & working environment with Teammates – working together to service local efficiently and effectively

? Beautifully presented food

? Knows locals’ name & order – provides genuine escape by delivering great service

Skills, Knowledge & Experience:

? You have 1+ years’ experience as a server or in sales

? You have a minimum one-year experience in a customer service/food industry environment and a passion to provide exceptional customer experience

? You are DOH accredited or Safeserve Certified preferred

? You have a passion for providing great service & making others happy

? You have strong interpersonal and communication skills with an ability to build relationships ? You are a team player and have proven experience working on a team to achieve great performance ? You can work in a high stress, fast paced work environment

? You can stand for extended periods and lift to 40lbs

Work Environment: This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.