Front Desk Agent in Nashville, Tennessee at Cambria Hotel Nashville Downtown

POSITION SUMMARY:

Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.

ESSENTIAL FUNCTIONS:

· Handles guest check-ins and outs efficiently and in a friendly and professional manner.

· Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.

· Resolve guest challenges and take appropriate action to ensure guest satisfaction.

· Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.

· Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.

· types and selling strategies, rates and discounts.

· Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.

· Provides the highest quality of service to guests at all times.

· Perform all other duties as deemed necessary by management.

· Excellent communication, organizational and customer service skills are required.

· Must be able to stand for the duration of a shift.