LEVEL 1 HELP DESK SUPPORT SPECIALIST at Liberty Health – Wilmington, North Carolina

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Liberty Healthcare Management

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We are currently seeking an experienced:

LEVEL ONE HELP DESK SUPPORT SPECIALIST

Full Time, Days

Job Description:

• Identifies, diagnoses, and resolves Level One issues for end users over the phone and/or electronically in a call center environment.
• Provides one on one end-user training as needed and passes all Level Two requests on to a Support Specialist.
• Analyzes and solves end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, email, internet, Wi-Fi and local area network access.
• Coordinates timely repair of computer equipment covered by third party vendor maintenance agreements.
• Supports and implements computer policies.
• Performs other duties of a similar nature or level.

Job Requirements:

• Working towards Associates degree or equivalent work experience.
• Effective verbal and written communication skills.
• Strong analytical problem-solving skills and excellent customer service skills.
• One year technical work experience; prefer one year call center/help desk experience.
• Availability for on call rotation duty.
• Valid NC Drivers License.
• Knowledge of desktop operating systems, various computer applications, and basic hardware for the PC.
• Knowledge of principles and theories of network systems and management, and internet technologies and products.
• Ability to identify, troubleshoot and resolve a wide range of technical computer related problems.

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.