Mobile Customer Service Representative / Data Entry at Santa Rosa Consulting – Cleveland, Ohio

We are seeking a dedicated and detail-oriented Mobile Customer Service Representative / Data Entry professional to join our dynamic team. This role plays a vital part in ensuring seamless communication with customers while accurately managing data entry tasks. If you enjoy helping others and have a knack for precision and organization, this position offers a rewarding opportunity to contribute to our customer experience and operational efficiency.

• Provide exceptional customer service through mobile communication channels.
• Accurately enter, update, and maintain customer and operational data.
• Support internal teams by ensuring data integrity and timely information flow.

• Respond promptly and professionally to customer inquiries via phone, text, or mobile apps.
• Record and update customer information, orders, and feedback into company databases with high accuracy.
• Resolve customer issues by coordinating with relevant departments and providing timely follow-ups.
• Maintain confidentiality and security of customer data at all times.
• Assist in generating reports based on collected data to support business decisions.
• Adhere to company policies and procedures while delivering excellent customer experiences.
• Collaborate with team members to improve processes and enhance service quality.

• High school diploma or equivalent; associate degree or higher is a plus.
• Proven experience in customer service, preferably in a mobile or remote setting.
• Strong data entry skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with mobile devices, CRM software, and data management tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving mindset with a customer-first attitude.
• Reliable internet connection and mobile device for remote work (if applicable).

• Experience with specific data entry software or CRM platforms.
• Familiarity with basic troubleshooting of mobile devices and applications.
• Multilingual abilities are an advantage.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance options.
• Paid time off and flexible scheduling.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.
• Remote work options depending on location and business needs.