Sales Support Supervisor at Fastsigns Everett-Lancaster-York – Everett, Washington

Position Title Sales Support Supervisor

Employment Status & Work Hours Non-Exempt, Full-Time, Remote/Hybrid Monday to Friday, 8:00 AM to 4:30 PM

Position Summary Were looking for a Supervisor, Sales Support to lead and support a team of Project Managers and Estimators while managing projects. This role focuses on coaching the team, coordinating schedules and training, and serving as a key point of contact for customers and internal partners. The ideal candidate is a hands-on leader who enjoys staying organized, solving problems, and keeping projects and people moving forward in a fast-paced environment.

Compensation & Benefits $34.00 to $40.86 an hour (depending on level of experience) Comprehensive benefits include Medical, Dental and Vision Insurance Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident 401(k) Retirement Plan with employer match Paid Time Off: Accrue up to 120 hours per year 7 paid holidays plus 1 Floating Holiday Opportunities for career advancement

What You'll Do Lead, support, and provide day-to-day guidance to a team of Project Managers and Estimators to ensure project requirements, timelines, and customer expectations are met. Exercise sound judgment and discretion in areas including communication, scheduling, quality control, production coordination, procurement, and customer relations. Coordinate team workloads and project schedules, escalating issues as needed to keep projects on track. Address customer questions and resolve issues in a timely and professional manner. Schedule and lead team huddles and one-on-one meetings with estimators and project managers to support communication, alignment, and performance. Manage time-off requests, timecard approvals, and other personnel-related tasks for the team. Oversee onboarding and training activities to ensure new team members are successfully integrated. Provide coaching, feedback, and support to promote accountability, development, and continuous improvement. Act as a liaison between the team, leadership, and business partners to ensure clear communication and efficient operations. Perform other related duties as assigned.

Required Qualifications Associates degree or equivalent experience in Project Management, Business, or a related field required. 24 years of proven project management experience required. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong organizational skills and attention to detail. Excellent time management skills with the ability to meet deadlines. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite, Google Suite, or related software.

Physical Requirements Regularly required to talk or hear. Frequently required to use hands or fingers to handle tools or controls. Occasionally required to stand, walk, sit, and reach with hands and arms. Ability to lift up to 15 pounds occasionally. Extended periods of computer use, including keyboarding and monitor viewing. Travel may involve long periods of sitting, standing, and walking

Travel Requirements Up to 25% travel required to client sites, project locations, and other business destinations. Travel may include overnight stays.

Get to Know Us Come be a part of the #1 FASTSIGNS location globally, right here in Everett! Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we cant do it without the best people and team. We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer.

Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen aculture of Communication (the key to our success) Performance (help us grow as individuals and as an organization) Kindness (a place where everyone can thrive) as the foundation on which to build. Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.

Weve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.