Customer Service Representative at Diversified Benefit Services – Hartland, Wisconsin

Customer Service Representative – Benefit Plans & Claims Processing
Opening created by internal promotion – come grow with us!
Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we’d like to meet you.
We’re adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!

What You’ll Do

• Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
• Educate members on FSA, HRA, and HSA plan guidelines and eligibility requirements
• Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
• Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
• Maintain meticulous documentation and data integrity

• Proven ability to provide a high level of customer service
• Strong phone presence with clear, professional communication skills
• Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
• Possess proficient data entry and keyboarding skills
• Previous experience in a claims or insurance environment is a plus

• Direct impact on participants navigating important healthcare and financial benefits
• Exposure to tax-advantaged benefit plans (FSA, HRA, HSA)
• Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
• Clear path for advancement—this opening exists because someone was promoted
• Collaborative team environment focused on service excellence

If you’re service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.

Apply today and take the next step in your customer service career! https://diversifiedbenefitservices.applytojob.com/apply

If this role sounds like a fit, we'd love to hear from you. Apply now.